Assistant Manager - Operations Management

Introduction


How you'll make an impact

Responsibilities:

• Professionals in this group act as voice of the customers in the organization.
• They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization.
• They play a crucial role in creating customer loyalty and retention.
• Professionals are expected to be well-versed on the technical side of organization's products/offerings and should be able to share insight and tips on how to use features and troubleshoot.
• Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors.
• They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders.
• They have good project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action.
• They are responsible for managing, coaching junior team members and may provide inputs on appraisals/feedback to employees.
• They are responsible for allocating work and ensure delivery in the defined time-frame.
• They possess relevant work experience and desired knowledge.

About you

Qualifications:

• Typically requires an Associates Degree, Vocational/Technical education or equivalent and minimum 3 years prior relevant experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)