Product Specialist - Porsche

Salary Range: 18 to 20 (Currency: USD) (Pay period: per-hour-wage)

Porsche Barrington is part of one of the best automotive groups (Murgado Automotive Group) in the country. We are currently looking for the right candidate who is passionate about cars and especially the Porsche brand to become our newest Porsche Pro/Product Specialist.

The Porsche Pro/Product Specialist greets customers in the showroom, preparing them for their appointment with their Client Advisor.  Maintains a high level of customer contact and hospitality during the visit.  The Porsche Pro/Product Specialist povides information on the features and options to the clients on the vehicles they have purchased.

Essential Duties of a Porsche Pro-Product Specialist

Greets customers and prepares appointments with Client Advisors.

The Product Specialist advises customers on features, benefits, functionality, and information.

Ensures that each customer understands the vehicle's operating features, warranty, and paperwork.

Stays informed of current vehicle inventory and location.

Contact customers through CRM to schedule encore deliveries

Tracks changing vehicle market conditions and incentives.

Attends sales meetings and special events as scheduled.

Is familiar with departmental sales objectives.

Records all lot traffic – name, email, and phone number.

Performing on-site and remote, when applicable, New and Certified Pre-Owned Deliveries and second delivery/demonstration (encore)

Performing a personalized welcome email and phone call within three days of New or CPO vehicle purchase to each customer, with a goal of scheduling an encore delivery

Escalating customer inquiries and pending items to appropriate Sales and Management staff

Maintaining daily, weekly, and monthly goals corresponding to the objectives of the dealership

Keeping current with Motor Werks and factory advertising campaigns

Greeting and assisting customers on the showroom floor if necessary

Work directly with management team to understand the needs of contribution to the showroom and adapt to meet those needs.

Required to perform other duties as requested, directed, and assigned

Education and Experience

High school diploma or general education degree (GED) required; or one to three months related experience and/or training; or equivalent combination of education and experience

Job Knowledge and Skills

Must have a clean driving record

Must have positive, solutions-based communication skills

Strong project management and hospitality skills

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to speak effectively before groups of customers or employees of organization