Language Resource – Japanese

Location: Meycauayan, Bulacan, PH

Company: Nestlé Integrated Business Services Manila, Inc.

Employment Type: Full Time

Qualifications: Bachelor’s Degree & 1+ year of experience

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services Manila is in charge of delivering world-class business support to our colleagues and clients globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence.

Job Summary

As a Language Resource – Japanese, you will support end-to-end (E2E) processes by leveraging your Japanese language expertise to ensure accurate communication, high-quality service delivery, and operational excellence. You will play a key role in enabling cross-market collaboration, maintaining service quality, and supporting business continuity through effective language support and process execution.

 

A Day in the Life of a Language Resource – Japanese

• Contribute to the success of the assigned E2E service by delivering function KPIs and SLAs while utilizing Japanese language expertise
• Serve as a language expert, ensuring accurate and professional communication across stakeholders
• Learn and execute PDP objectives and E2E plans aligned with the NBS Center strategy
• Perform daily operational activities accurately and timely based on assigned processes and scope
• Contribute to continuous improvement initiatives and process standardization across markets in scope
• Execute identified business and internal controls in compliance with company policies
• Implement PDP plans in collaboration with the Line Manager
• Analyze and monitor service quality KPIs and present insights during Daily Operations Reviews (DORs)
• Ensure full compliance with Nestlé standards in all executed activities

 

What Will Make You Successful

• Ability to effectively communicate in English and Japanese in a business setting
• With N2 or N3 certification, or native-level Japanese proficiency
• At least 1+ year of experience in any field or industry
• Working knowledge of SAP and/or MS Office Applications
• Strong collaboration skills with cross-functional teams to deliver business results
• Willingness to work on shifting schedules based on business requirements