Senior Professional Services Engineer
Servicenow
Posted on 1/11/2024
INACTIVE
Aisera

201-500 employees

AI copilot for enterprise
Company Overview
Aisera stands out as a leading provider of AI and automation solutions, with a proven track record of enhancing service delivery and support across IT, operations, and customer service sectors. The company's AI Service Experience platform (AISX) leverages advanced language models and deep domain knowledge to achieve impressive auto-resolution rates and significant cost reductions, while offering comprehensive automation across multiple channels. Recognized by Forbes, CNBC, Deloitte, and Gartner among others, Aisera's commitment to quality and efficiency is further demonstrated by its extensive integration capabilities, sizable partner network, and a roster of flagship enterprise customers.
AI & Machine Learning

Company Stage

Series D

Total Funding

$189.1M

Founded

2017

Headquarters

San Jose, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

20%

2 year growth

99%
Locations
Palo Alto, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Python
JavaScript
Java
REST APIs
CategoriesNew
Software Engineering
Requirements
  • 6-7 years of hands-on experience in integrations with a focus on ServiceNow
  • Extensive knowledge of ServiceNow modules and capabilities
  • Proficiency in integration technologies such as REST, SOAP, JSON, XML, and web services
  • Scripting experience with JavaScript required (Java/Python exp is a plus)
  • Experience with ServiceNow development, including workflows, business rules, and scripting
  • Bachelor's degree in Computer Science, Information Technology, or a related field
Responsibilities
  • Design, develop, and implement integrations between Aisera and ServiceNow
  • Implement Aisera solution based on the product purchased
  • Collaborate with cross-functional teams to gather requirements and provide technical guidance on integration solutions
  • Lead the end-to-end integration lifecycle, from requirements analysis to design, development, testing, deployment, and support
  • Stay current with industry trends and emerging technologies, providing recommendations for continuous improvement
  • Troubleshoot and resolve integration issues, ensuring the stability and reliability of integrated systems
  • Mentor junior team members and share best practices to foster a collaborative and knowledge-sharing environment
Desired Qualifications
  • Java/Python experience