Telephone Operator

Job Description

• Receive and answer all calls in a professional, friendly, and efficient manner.

• Maintain clear and effective communication with all departments to ensure smooth service delivery.

• Address guest inquiries politely and courteously, aiming to exceed expectations.

• Greet guests by name when answering calls in line with Accor service standards.

• Stay updated on Hotel facilities, services, and local information to provide accurate assistance.

• Utilize Opera guest profile system to maintain awareness of guest preferences and needs.

• Accurately process and record long-distance call vouchers and update relevant logs.

• Manage wake-up call requests and deliver them punctually according to established standards.

• Operate the switchboard efficiently, ensuring prompt connection of calls.

• Take and deliver messages for guests and management as per required standards.

Qualifications

• Excellent communication skills and a friendly demeanour.
• Ability to multitask and handle a high volume of calls.
• Strong customer service skills and the ability to remain calm under pressure.
• Knowledge of hotel services and facilities.
• Proficiency in using telephone systems and basic computer skills.
• Previous experience in a customer service role or as a telephone operator is preferred
• Willingness to work evenings, weekends, and holidays as needed.

Additional Information

• Fully Furnished Accommodation
• Friendly working environment.
• Hearists Recognitions Programs