The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!
The Retail Consignor Specialist is a key position in our retail stores at The RealReal. As a Retail Consignor Specialist, you will help drive the business forward by supporting a seamless in-store consignor experience. Our ideal candidate is client-obsessed, adaptable to change in a fast-paced environment, and passionate about sustainable luxury fashion. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!
What You Get To Do Every Day
- Educate consignors on The RealReal’s mission of sustainable fashion and business structure
- Build brand loyalty by delivering a best in class customer experience
- Clearly communicate our consignment process and set proper expectations with the consignor during drop off
- Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards
- Ensure product is handled to the highest quality standards
- Other duties as assigned
What You Bring To The Role
Minimum Requirements
- 1+ year of experience working in retail or customer service
- Ability to commit to 40 hours per week including evenings, weekends, and holidays as needed
- A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
- Genuine passion and enthusiasm for the customer experience
- Self-motivation and a drive to achieve results
- Exceptional attention to detail and organization skills
- Adaptability and openness to change
- Receptiveness to feedback to improve performance
- Ability to quickly learn and master new technological tools
Preferred Requirements
- Proficiency with Google Suite and Salesforce
Compensation | Benefits | Perks
- Base pay + bonus pending goal achievement
- 18 days of vacation paid (increases after 1st year)
- Sick time, holiday pay & volunteer time paid
- Employee Stock Purchase Plan (purchase stock @ discounted rates)
- 401K (with company matching up to $1000)
- Medical, Dental, & Vision benefits
- Applicable in NY and CA only: Up to 40 hours of paid time off is available to cover missed shifts following a positive COVID-19 diagnosis
The expected hourly rate for this role is $15.89 - $23.82. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
GHR8776 #LI-KR50 #LI-Onsite
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
