Head of IT Delivery Excellence & Automation

Position Overview:

Help shape the future of IT delivery at Convatec, a global medical technology company focused on improving outcomes for people living with chronic conditions. In this global leadership role, you will drive delivery excellence, strengthen performance management and accelerate automation across our business application landscape. Bringing together people, processes and technology, you will turn insights into action and apply workflow automation, analytics and AI to improve service quality, reliability and efficiency across SAP and non-SAP applications. You will establish consistent governance, KPIs and dashboards; identify performance trends, risks and improvement opportunities; and support the stabilization and transformation of business-critical application services. Working closely with IT leaders, delivery teams, business partners and strategic vendors, you will translate complex challenges into practical recommendations and measurable improvements. This is an opportunity to shape how we work, influence strategic partners and deliver trusted business solutions that create measurable value across the organization.

Key Responsibilities:

• Cross Functional Service Delivery: Ensure reliable and efficient delivery of cross functional services across IT Delivery Business Applications. Define and continuously improve common processes, governance and delivery standards.

• Performance Management: Establish and maintain consistent KPIs, dashboards and reporting across application operations and the delivery portfolio. Identify performance trends, risks and improvement opportunities and initiate preventive actions and corrections.

• Automation and Continuous Improvement: Identify, prioritize and implement opportunities to automate recurring service requests, technical operations, delivery processes and reporting activities across SAP and non-SAP applications.

• Application Service Stabilization: Support the stabilization and transformation of business-critical application services through appropriate governance, delivery models, partner arrangements and improvement roadmaps.

• Stakeholder Engagement: Maintain effective relationships with IT leadership, Delivery Leads, business partners and other key stakeholders. Ensure transparent communication of performance, progress, risks, decisions and outcomes.

• Partner and Vendor Management: Manage strategic delivery partners and external resources, ensuring alignment with agreed objectives, performance expectations, quality standards and commercial commitments.

• Risk and Quality Management: Proactively identify and manage operational and delivery risks. Ensure that services and deliverables meet agreed quality, compliance and business requirements.

• Technology Enablement: Monitor relevant technology developments and promote the appropriate use of workflow automation, analytics, artificial intelligence and agentic capabilities to improve delivery efficiency and quality.

Skills & Experience:

• Minimum of 5 years of experience in consulting, project delivery or application operations, with a focus on industrialized service delivery.
• IT delivery leadership: Proven experience in global IT service delivery and application operations across SAP and non-SAP environments.
• Consulting experience: A strong consulting background, with the ability to assess complex challenges, develop practical recommendations and translate strategy into measurable results.
• Automation and innovation: Experience identifying and implementing workflow automation, analytics and AI opportunities to improve efficiency and service quality.
• Performance management: Ability to establish meaningful KPIs, dashboards and actionable insights that drive accountability and continuous improvement.
• Operational excellence: A track record of standardising processes, strengthening governance and stabilising business-critical application services.
• Stakeholder and partner management: Strong communication and influencing skills, with experience aligning senior stakeholders, cross-functional teams and strategic delivery partners.
• Change leadership: Ability to build engagement, challenge established ways of working and embed sustainable improvements across a global organisation.
• MedTech and regulated environments: Experience in medical technology, life sciences or another regulated industry is highly desirable, with an understanding of quality and compliance requirements.

Education & Qualifications:

• A bachelor's degree in business, information technology, or a related field. Advanced degrees or certifications are a plus.

• ITIL 4, PRINCE2 or SAFe CSP certification is a plus.

Travel Requirements:

• Position may involve travel up to 10% of the time, mostly within Europe, Asia Pacific, and Americas. Most trips will include overnight travel.

Working Conditions:

• Hybrid working from our Lisbon office.

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If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.