Patient Representative - Clinics, Outpatient

Facility

CFV Gastro QC - Building

Location

Fayetteville, North Carolina

Department

CFV Gastroenterology Quiet Cove

Job Family

Clinics - Outpatient

Work Shift

Days (United States of America)

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures

• Ensure the completion of new patient information and update information for the medical record

• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately

• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end

• Order all outside tests requested by the doctor; schedule patient appointments, confirm

• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily

• Transcribe all non-medical dictation

• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager

• File, fax and/or mail reports and records

• Compile and submit month end reports in a timely manner

• Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered

• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy

• Assists as required in non-invasive medical procedures or as security observer

• As possible, knows where administrative/medical staff can be located and directs emergency messages

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• High school diploma or equivalent required

Work Experience: 

• 1 year of clerical experience required

• 1 year of medical business office or significant public contact preferred

Knowledge, Skills, and Abilities Required: 

• Proficiency in reading, writing, and speaking the English language

• Knowledge of medical terminology

• PC skills preferred

• Type 45-55 words per minute accurately

• Tact and ability to deal with patients under stress

• Good planning and organizational abilities

• Speaking and hearing is necessary to converse with the public

• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred

Physical Requirements: 

• Ability to see and read printed data and monitor screens

• Manual dexterity

• Visual and auditory acuity to collect information

• Verbal communications skills

• Ability to lift, stoop, bend, kneel, reach

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity