Technical Learning Specialist

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

We’re looking for a Technical Learning Specialist to help upskill our Product Support team in handling complex technical customer queries. As Figma continues to grow and ship more advanced, developer-focused, and AI-driven features, this newly created role will be essential in developing and delivering training programs that empower Product Support Specialists to tackle technical issues with confidence and accuracy.

You’ll design and facilitate learning materials, collaborate with cross-functional teams, and analyze training effectiveness to ensure our teams are well-prepared for a range of technical challenges — from navigating APIs and AI-powered tools to supporting the unique needs of our largest Enterprise customers. With the pace of product innovation accelerating, particularly around AI and code-adjacent capabilities, the work in this role will help ensure Specialists can confidently support increasingly complex customer scenarios.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Create and execute learning programs to empower Product Support Specialists to handle complex and technical customer queries.
• Educate Support Specialists about developer-focused features like Dev Mode, Figma AI, the Plugin and REST APIs, and future Figma developer-focused product offerings
• Enable Specialists to support our growing Enterprise customer base by building targeted training for scale, complexity, and expectations unique to large organizations
• Partner with internal knowledge management teams to document processes, product and feature updates, and a holistic enablement strategy to ensure Specialists are informed and ready to solve customer questions.
• Assess training needs and knowledge gaps through analysis of Product Support performance and assessment strategies.
• Analyze training effectiveness through business-focused metrics like speed to solve, knowledge attainment, and customer satisfaction.
• Work closely with Product, Engineering, Sales, and other organizations to align enablement strategies with business goals and drive customer success.
• Become an in-house expert in Figma's developer and code-focused products and features.

We’d love to hear from you if you have:

• 3+ years of experience in a technical support or training role.
• Experience in authoring, delivering, and/or facilitating training on technical or SaaS products.
• Knowledge of best practices in instructional design and adult learning theory.
• The ability to prioritize competing requests to deliver results.
• The ability to manage and prioritize complex projects while providing clarity and vision to key stakeholders.
• Strong written communication skills, with the ability to break down complex ideas into easily understood concepts.

While it’s not required, it’s an added plus if you also have:

• Experience building and deploying training for a technical SaaS product.
• Experience using Figma products.
• Experience in fast-paced support environments.
• Exposure to working on a global scale.
• A unique assessment strategy to understand knowledge gaps and opportunities.
• Experience presenting high-quality training workshops to professional technical audiences.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.