Patient Services Representative 2
About the job
- A high school diploma or equivalent is required.
- At least 4 years of experience in a medical office or clinical setting is required.
- Strong customer service skills and a patient-centered approach are required.
- Familiarity with medical terminology and electronic medical record systems is required.
- Excellent verbal and written communication skills are required.
- High attention to detail, strong organizational skills, and discretion with patient information are required.
- Greet patients, check them in and out, and answer questions about appointments, insurance, or procedures.
- Collect co-pays, prepayments, and outstanding balances accurately, and explain financial policies as needed.
- Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up.
- Enter and update patient demographics, case injury information, insurance details, and referrals in the electronic medical record system.
- Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations.
- Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals.
- Work assigned electronic medical record queues, including No Show, Reschedule, and Missing Slips, and support clinical staff with documentation and follow-through.
- Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting.
- Experience with Epic is a plus.
- Experience with front-office leadership, financial reconciliation, and insurance verification is preferred.
About the company
OrthoAtlanta treats bone, joint and muscle conditions for children and adults through orthopedic and sports medicine clinics. Its surgeons and rehabilitation specialists manage injuries and long-term problems, from fractures and arthritis to spine pain and joint replacement. Patients access consultations, diagnostic imaging, outpatient surgery and physical therapy through the practice, with treatment plans that include surgical and nonsurgical options. It bills health insurers and patients for medical care and accepts commercial insurance, Medicare and workers' compensation plans. OrthoAtlanta was founded in 2002 and is headquartered in Atlanta, Georgia.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, GA
Founded
2002
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Simplify's Take
What believers are saying
- Retirement support includes employer money: OrthoAtlanta lists an automatic 3% retirement-plan contribution and profit sharing.
- Further study has financial support: OrthoAtlanta lists tuition reimbursement among employee benefits.
- School sports ties broaden outreach: March 2026 brought an official provider partnership with the Georgia High School Association.
What critics are saying
- Patient access has insurer gatekeepers: OrthoAtlanta requires referral paperwork before initial visits when a patient's plan mandates it.
- Some roles require Piedmont access: current/former Piedmont employees risk withdrawn offers over denied Epic medical-record system reactivation.
- Austell applicants face travel screening: the medical assistant application asks about availability to cover other OrthoAtlanta clinics.
What makes OrthoAtlanta unique
- Physicians retain ownership: OrthoAtlanta describes itself as physician-owned while working under the Piedmont Orthopedics partnership.
- Workplace injuries have dedicated coordination: Healthy Return assigns workers' compensation coordinators to each OrthoAtlanta office.
- Management sits outside the clinical practice: IntraHealth Group supplies OrthoAtlanta's management services under a shared chief executive.
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