The Project Manager will serve to partner with the project team to drive Zennify’s projects forward to a successful customer Go Live. This role participates & maintains the planning and execution of customer implementations of Zennify’s solutions. The PM must be effective in juggling multiple fast-paced engagements, and at the same time establish a trusted partner relationship with Zennify’s customers. Project Managers will deliver projects using Zennify’s methodologies and governance practices.

You will work closely with clients to translate project objectives into achievable timelines while utilizing Agile Scrum methodology and ensure the client achieves value from their Salesforce investment; and understand their businesses, overall goals, objectives, pain points, areas of opportunity, the definition of success, etc. and seek a clear understanding of how success will be measured in the engagement.

Typical day-to-day project activities include driving project schedules, anticipating risk and variance, cost containment and disruption handling, managing all project/people forecasts and project status communications. Project Managers will support leaders within Zennify’s Delivery Organization and will direct and influence customers with customer-side project involvement, operational readiness, and project issue relationships.


Primary Responsibilities

• Facilitate project management functions including but not limited to scheduling, resource management, budgets, project margin, compliance, project hours approval & timeline 
• Exercise project control to efficiently manage task completion,  contain scope and execute change requests as necessary, and identify and mitigate risks to the project
• Guide the organization in PM best practices and mentor junior level PM’s and Consultants
• Support  complex projects in a fast-paced environment with deadlines, critical data, and details that are part of delivering end-to-end solutions
• Deliver project tasks throughout the project lifecycle such as:
• Create project plans and schedule, manage and update throughout the project
• Manage & monitor ongoing work on user stories in a variety of applications including JIRA, Osana, Smartsheet, Salesforce
• Create & managed Workforce Breakdown Structure (WBS) & resource planning 
• Monitor weekly/hourly project burn, track all utilization, update and manage accurate utilization, and manage capacity to keep team efficiently staffed
• Create & send status update reports
• Serve as the primary project and escalation contact as it pertains to budget, timeline and scope management
• Participate and lead recurring project management and Scrum meetings as needed
• Submit and review project weekly check ins
• Manage project risk (track RAID log) and communicate anticipated risks to project stakeholders
• Additional Project Duties:
• Meeting prep (agenda, logistics, resource assignment)
• Communicate action items and and next steps, post meeting
• Partner with project leadership to Establish sprint schedules
• Create sprint summary reports
• Establish deployment plan (schedule, sequence)
• Project Oversight
• Review/complete project set up and go live checklists
• Reviews and approves invoices, auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors
• Create & update project and resource forecasts
• Review SOWs and Change Orders, collaborating with a Portfolio Director and Sales as appropriate
• Manage and delegate work to the project team to ensure team meets all timelines
• Manage conflicts with both internal and external teams and seek satisfactory resolutions

Required  Qualifications

• 5+ years of implementing enterprise-scale software or technology solutions as a Project Manager
• Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
• Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
• Proven history of delivering high quality results on schedule and within budget
• Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations
• Successfully manage and communicate with a remote distributed team 
• Willing to adapt to hours of work in non-traditional business hours pending project needs
• Ability to meet travel requirements, when applicable (up to 20% travel projected)
• Ability to multi-task and perform effectively under pressure
• Demonstrated negotiation, conflict management and leadership skills
• Thrives in a team-based, high energy and fast-paced environment
• Service-oriented and innately driven to produce outstanding customer satisfaction and results
• Analytical and able to logically and methodically work through problems
• Possess a sense of urgency with strong organizational and follow-up skills 
• Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
• Passionate about Customer Success and is a great listener
• Embodies Zennify culture and is a team player and exemplifies the company’s core values
• Is comfortable with the overuse of GIFs on Slack (no, seriously, we send a lot of GIFs)

Preferred Qualifications

• 2+ years of CRM and Salesforce.com implementation experience
• 1+ years experience in the financial services or healthcare industries
• Bachelor’s degree in Business Administration and/or Information Technology or equivalent experience.
• PMP Certification
• Agile SCRUM Master Certification preferred
• Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary
• Working knowledge of industry best practices and implementation experience of the salesforce product suite

Qualities of the ideal candidate

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Be a nerd. No, seriously, we are all a little nerdy here. If nerding out can both excite you and put you at ease, you’re in good company.