Full-Time
IT Support Specialist
Posted on 4/25/2024
Provides launch services and builds spacecraft
Hardware
Industrial & Manufacturing
Aerospace
Entry, Junior
Bloxom, VA, USA
Required Skills
Microsoft Azure
MySQL
SQL
AWS
Linux/Unix
Requirements
- High school diploma or GED and 1+ Years' experience in an IT support or service role.
- Basic understanding and experience in following a framework for service delivery such as ITIL.
- Experience / knowledge of at least some of the below:
- - Windows and/or Linux desktop operating systems.
- - Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
- - Virtualization technologies, public / private cloud.
- - Active Directory and Group Policy.
- - Database and reporting technologies: MS SQL, Power BI, MySQL, Tableau, etc.
- - Modern web-based applications including hosting, troubleshooting, security, etc.
- - Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
- - Cloud-based technologies: Azure, AWS, O365, etc.
Responsibilities
- Provide quality IT support and service by interacting positively with staff, answering inquiries, and effectively handling complaints.
- Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation.
- Provide assistance, training, and guidance to new starters.
- Help with problem research and documentation to provide workarounds and fixes.
- Enable on-time delivery of Production and Launch services through provision and support of IT systems and services.
- Report on any new business requirements.
- Participate in the Continuous Improvement Process.
- Assist in the development of new systems and networks.
Rocket Lab offers end-to-end space solutions, including reliable launch services, spacecraft design and manufacturing, and satellite components such as the Electron small orbital launch vehicle and the Photon satellite platform. Their technologies support various applications such as national security, scientific research, Earth observation, and communications.
Company Stage
IPO
Total Funding
$1.5B
Headquarters
Lakewood, California
Founded
2006
Growth & Insights
Headcount