Last Mile Hub Senior Coordinator

Job Responsibilities:

• Receive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery route.
• Develop and communicate efficient daily distribution plans to allocate orders to assigned Drivers.
• Serve as the primary point of contact for Drivers, providing real-time support to resolve operational issues and ensure route completion.
• Manage the end-of-day process, including the receipt and reconciliation of all orders and documentation from Drivers upon route completion.
• Monitor and audit Driver’s wallets, ensuring timely settlements and escalating any discrepancies or shortages to the fleet team.
• Train, mentor, and onboard temporary staff and junior coordinators on standard operating procedures and best practices.
• Proactively analyze workflows to identify, recommend, and implement opportunities for process optimization and efficiency gains.
• Manage inventory control by coordinating the return transfer of canceled orders to the sorting facility after exceeding the designated 24-hour holding period at the hub.
• Ensure precise operational handovers by preparing and sending formal communication to the sorting facility team, detailing transferred shipment counts, seal numbers, tracking data, and status.

Job Qualification:

• Minimum of 2 years of experience in logistics or shipping coordination, with a focus on bulky or oversized shipments.
• Proven ability to lead and motivate a team, fostering collaboration and a positive work environment.
• Excellent verbal and written communication skills to effectively interact with team members, and Drivers.
• The ability to resolve issues promptly and effectively.
• Familiarity with shipping management software and tracking systems.
• Ability to adapt to changing circumstances and priorities in a fast-paced work environment.