Technical Infrastructure Program Manager - Global Network Delivery

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all of AWS’ global infrastructure. In other words, we’re the people who keep the cloud running. We support AWS data centers globally including all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

The Global Network Delivery organization in AWS Infrastructure seeks a TiPM to support a global data center quality team. In this role you will drive best-in-class cabling quality in AWS’ AMER, APAC, and EMEA data centers to help us achieve the best operating, lowest cost, infrastructure in the world. You will ensure the highest quality standard is enforced and upheld and your efforts ensure we launch our data center network right-first time, on time, to enable the cloud for customers. You will establish mechanisms to inspect, track, and measure cabling projects for installation quality at multiple stages during the deployment process with both internal teams and contracted vendors. You will partner with install teams on remediation efforts and establish preventative mechanisms. You will establish metrics and drive the right quality outcomes by tracking cabling and hardware issues and breaking down problems into different categories and risk levels.

You will partner with a team of quality engineers whose responsibility is to see that all build, scaling, bricks, project cables, racks, and hardware installations are completed adhering to the correct guidelines. You should establish standard mechanisms and metrics globally. You will partner with the network design team to revise and simplify standards so they can be more easily applied and assessed real-time during install. Through your expertise, you will suggest remediations, conduct training, work in conjunction with teams to create or improve processes, and be a subject matter expert on cabling quality to ensure that issues are resolved and prevented from reoccurring. You will be a singular voice of feedback to the vendor management team for all onsite cabling vendors ensuring that external vendors meet AWS’ standards, and help enforce rectification of issues as needed.

The ideal candidate possesses strong program and project management skills, experience managing complex and large-scale technology projects (including cost, schedule and performance for portfolios, programs, or individual projects), a proven track record of developing and/or improving processes and procedures, demonstrated excellence working with matrixed teams and influencing without authority, and ability to earn trust and deliver results quickly. Successful candidates are highly responsive and communicate effectively with technical teams to collect requirements and translate those to internal stakeholders to deliver results at scale. You must possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues and remove barriers to project success. You adeptly manage multiple competing projects simultaneously.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

#DCPD_GND

Key job responsibilities
• Verifying defects, generating punch lists, reporting and generating remediation plans, actioning all customer complaints and defects, providing recommendations based on product and vendor performance, and continuously proposing improvements to existing designs and processes in order to improve speed, quality and efficiency.
• Developing and implementing scalable, data-driven process improvements/automated solutions (e.g., running Kaizens)
• Providing timely reporting of your program’s efforts and results.
• Developing and managing first pass yield quality metrics and performance by ensuring necessary reviews and actions are in-place.
• Determining and executing strategies and goals for improving quality and productivity.
• Thinking outside of the box to find creative and innovative solutions to reduce costs while maintaining or improving quality, reliability, or maintainability.
• Analyzing trends and implementing preventative mechanism to prevent defects from recurring.
• Conducting training sessions with delivery teams to ensure deployments comply with design standards and best practices.
• Identifying and responding to risks and high-priority issues rapidly and effectively
Supporting new product activities that improve infrastructure quality and reduce cost and installation time
• Traveling 20-30% to review projects and coordinate with onsite personnel and contractors at AWS' Data Centers.


A day in the life
Amazon Web Services (AWS) is a highly innovative company that collaborates across disciplines to produce new technology that changes our world. This is a new, fast-growing team that is rethinking the design for the critical arteries that connect the various pieces of hardware inside AWS’ data centers.

As a member of this team, you will work directly with engineers and managers across the company to develop structured cabling and installation standards. You will also be charged with visiting our data centers and ensuring that we are following these standards while also collecting lessons learned so we are continually improving.

About the team
As part of AWS Infrastructure, we our organization prepares for, plans, and builds the data centers that comprise the AWS cloud. This team drives continuous improvement of AWS Data Centers to provide more efficient and reliable infrastructure to customers.

Basic Qualifications

- 3+ years of technical infrastructure management experience
- Bachelor's degree or equivalent in a related technical field

Preferred Qualifications

- Master's degree in a related technical field
- 5+ years of data center or network capacity planning, data center or network infrastructure program/project management, or related technical experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.