Food and Beverage Front of House Supervisor

• Supervises the daily operation of Arrow effectively and efficiently.  
• Responsible for successfully operating Oliver’s as measured through Guest and Teammate service scores. 
• Ensures highest degree of customer satisfaction for Oliver’s.  
• Analyzes and evaluates Oliver’s operations to best achieve cost effective running of the outlet.  
• Must be able to able to work successfully with a variety of diverse team members throughout the property. 
• Conducts pre-shift meetings, makes daily schedule adjustments and controls staffing levels to meet budgeted labor costs, supervises employee’s job performance (including coaching and feedback).  
• Hire staff and ensure proper training, supervision, and development of subordinates.  
• Monitors and controls physical and sanitary condition of assigned areas.  
• Assists in the completion of corrective action under the guidance of the Manager of Food & Beverage to achieve revenues, operating expenses and GSRS rating.  
• Ensures proper usage and requisition of operating supplies within established guidelines.  
• Maintains daily employee attendance and work records.  
• Inspect food service facilities to ensure compliance with state and local health laws and internal regulations.   
• Ensures legal compliance with other federal, state, and gaming laws 
• Inspects and tastes prepared foods to maintain quality standards and sanitation regulations. 
• Works closely with employees and guests to correct concerns and issues regarding quality and services of food outlet. 
• Performs other duties as assigned. 
• Conducts Performance Reviews, including recommends wage increases and promotions 
• Handle employees' complaints or grievances 
• Works a flexible schedule including weekends, evenings and holidays. 
• Works a reasonable amount of overtime when required. 
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.     
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.  
• Must be able to get along with co-workers and work as a team. 
• Ability to read, write, speak and understand English.   
• Must be able to respond to visual and aural cues. 
• Must present a well-groomed, professional appearance. 
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures. 
• Must be able to work a varied schedule including holidays, nights and weekends as needed. 
• Must be able to work a reasonable amount of overtime when required. 

Perform other duties as assigned. 

• Minimum 4 years’ related experience and/or equivalent combination of education and experience with at least two years of supervisory experience required. 
• Excellent interpersonal customer service, communication, team building and problem-solving skills are required.  
• Ability to read and understand documents such as safety rules, operating and maintenance instructions and procedure manuals.  
• Ability to speak effectively before groups of customers or employees of organization. 
• Skill in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.  
• Skill in understanding a variety of instructions furnished in written, oral, diagram or schedule form. 

• Must be physically mobile with reasonable accommodations.  
• Must be able to sit, stand or walk for long periods of time.  
• Must be able to respond calmly and make rational decisions when handling guest and/or employee conflicts.  
• Must be able to maneuver throughout the outlet.  
• Must be able to lift and carry up to 45 pounds.
• Must be able to push, pull, bend, reach, stoop, kneel, twist and grip items when working in the outlet.
• Must be able to respond to visual and aural cues. 
• Must have manual dexterity and coordination to operate office equipment, including PC computers, fax machine and photocopier.
• Must be able to tolerate areas containing dust, loud noises and bright lights.  
• Must be able to read, write, speak, and understand English. 
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.