Content Operations Lead - GenStudio & Firefly

Content Operations Lead, AI Studio

Job Description

The Opportunity

Adobe’s AI Studio is where the world’s leading brands bring their campaigns to life through generative AI; and behind every great campaign is an equally great production engine. As Content Operations Lead, you’ll be the operational backbone of that engine, working side by side with Creative Designers to keep projects on track, customers unblocked, and nothing falling through the cracks.

This role is for someone who can walk into an unorganized customer situation, quickly make sense of what’s needed, and get the team delivering. You’re deeply comfortable with data (like wrangling CSVs, building Excel trackers, turning raw inputs into structured outputs), and you bring the kind of can-do energy that keeps teams moving even when timelines are tight.

What You’ll Do

Drive Programs and Unblock the Team

• Quickly assess what’s needed from a customer brief or request — even when information is incomplete or unorganized — and get the team moving.
• Organize complex inputs from customers into clear, structured briefs and action plans that creative partners can complete immediately.
• Proactively identify and remove blockers so Creative Designers can stay focused on the work, not the logistics.
• Coordinate handoffs between Creative Designers, copywriters, and engagement managers to keep production on schedule.
• Drive the team to on-time delivery, flagging risks early and pushing for resolution before they become problems.

Own Data, Workflow, and Tooling

• Work extensively in Excel and with CSV data to manage asset tracking, reporting, and production operations at scale. Strong spreadsheet fluency is essential in this role.
• Build, refine, and document production workflows and processes that increase team efficiency and reduce manual effort. Additionally, you will make sure they’re clearly defined and repeatable.
• Leverage project management platforms and AI-assisted workflows to streamline operations and keep interested parties informed.
• Find opportunities to automate repetitive production tasks and contribute to a growing library of team guidelines.

Support Creative Quality and Output

• Partner closely with Creative Designers to organize and prepare assets, manage file structures, and ensure outputs are formatted correctly for each channel and format.
• Bring a creative eye to production — catching inconsistencies, flagging quality issues, and helping maintain brand standards across deliverables.
• Manage variant tracking and asset organization at scale across formats, channels, and campaign phases.

Be the Team’s Connective Tissue

• Serve as a reliable point of contact for internal coordination, keeping interested parties informed and aligned.
• Maintain a positive, resourceful presence that helps the team navigate competing priorities and shifting deadlines.
• Contribute to a collaborative team culture where people feel supported and set up to do their best work.

What We’re Looking For

• 5+ years of experience in program management, marketing operations, creative production, or a related role. Agency, in-house, or studio environments all translate well.
• Demonstrated ability to quickly understand deliverables needed, organize ambiguous or incomplete information, and drive a team to execution.
• Strong data fluency: you’re deeply comfortable working in Excel and with CSV files, building and maintaining complex spreadsheets, and using data to drive clarity and decisions.
• Proven ability to define, document, and improve processes: you don’t just follow workflows, you build them.
• A track record of unblocking teams and ensuring timely delivery in fast paced, time-sensitive environments.
• Demonstrated ability to manage multiple projects simultaneously with strong attention to detail and follow-through.
• A creative eye and genuine appreciation for design quality, even if you’re not the one pushing pixels.
• Familiarity with generative AI tools and an openness to integrating them into daily work.
• Strong communication skills: you keep people informed without over-communicating, and you know when to flag something versus just handle it.
• A can-do attitude and the kind of steady, positive energy that makes teams want to work with you.
• Experience in digital marketing, advertising production, or campaign operations is a plus.
• Comfortable operating in a fast-moving environment where priorities can shift and timelines are rarely forgiving.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.