Wellstar

Integrated health system delivering comprehensive care

Laboratory Support Services Specialist

Diagnostics & Laboratory ProfessionalsPosted on Nov 9

Part-timeUnited StatesNo salary listed

About the Job

Requirements

A high school diploma or GED is required.
A current Basic Life Support (BLS), American Red Cross Basic Life Support (ARC-BLS), or Basic Life Support Instructor (BLS-I) certification is required upon hire.
Experience in phlebotomy and/or specimen processing in an outpatient or hospital laboratory environment is preferred.
Strong written and verbal communication, customer service, multitasking, organizational, professional, detail-oriented, and team-oriented skills are required.
Data-entry ability, typing at 40 words per minute, and working computer knowledge are required.

Responsibilities

Perform technical and non-technical duties within laboratory service areas on the hospital campus under the supervision of the Laboratory Manager or designee.
Enter data in the Hospital Information System and Laboratory Information System, troubleshoot them, and provide laboratory technical support.
Provide customer service to patients and healthcare providers.
Receive and process specimens, prepare specimens for transport to reference laboratories, process microbiology specimens, load samples onto laboratory automation, and prepare samples for technical staff.
Perform phlebotomy and other specimen collection procedures.
Operate pre-analytical and specimen-storage robots.
Assist in multiple areas as workload and staffing change.
Check incoming specimens for adequate quality and quantity.
Notify the registered nurse, document in the Laboratory Information System, and cancel unacceptable specimens.
Centrifuge, decant, split, or combine specimens and orders as needed, deliver specimens to testing areas promptly, and pull samples for laboratory pending lists.
Measure and aliquot 24-hour urine samples and enter the required information in the Laboratory Information System.
Prepare specimens for transport to reference laboratories using tracking and pending logs.
Check outpatient orders for accuracy and resolve discrepancies by correcting orders as needed.
Check physician, drop-off specimen, and Home Health orders for accuracy in the Hospital Information System and Laboratory Information System.
Resolve insurance and billing problems identified with Patient Access Services or Outreach staff.
Plate and prepare microbiology specimens and prepare Gram stains.
Prepare and maintain phlebotomy trays with required supplies.
Perform phlebotomy in accordance with patient-identification, confidentiality, safety, and infection-control guidelines, including appropriate personal protective equipment, sharps disposal, and handwashing.
Collect quality venous and capillary blood specimens for processing, with a minimum of 10 venipunctures per hour.
Review collection lists to reduce repeat collections by identifying and cancelling duplicate orders and combining orders when permitted by laboratory guidelines or with registered-nurse approval; question repetitive or unusual orders.
Identify patients using two identifiers before blood draws and notify nursing staff about missing or incorrect identification bands.
Follow Blood Culture and Blood Bank specimen-collection and handling procedures.
Before leaving a patient, confirm the patient is secure, the tourniquet is removed, and the puncture wound has clotted.
Deliver specimens to the laboratory within the specified timeframe.
Resolve unreceived-specimen pending logs in the Laboratory Information System and retrieve acceptable samples when possible.
Follow AIDET standards when serving patients and visitors.
Communicate courteously with outpatients, visitors, and hospital personnel in the laboratory and patient-care areas.
Maintain patient privacy and confidentiality.
Receive incoming calls and resolve or route them appropriately.
Resolve patient and patient-care-provider complaints and refer issues to a supervisor when appropriate.
Provide patient test results to patient-care providers through printed reports, fax, or verbal communication.
Maintain organized files for physician orders and reference-laboratory and other laboratory reports as needed.
Make follow-up calls to patients and patient-care providers about problem specimens and recollections.
Perform callback procedures for critical and notification values.
Enter orders in the Hospital Information System and Laboratory Information System and use multiple computer systems as needed.
Use critical thinking and laboratory knowledge to resolve patient orders and irretrievable samples.
Report and troubleshoot Hospital Information System, Laboratory Information System, printer, and fax malfunctions.
Organize specimen intake during downtime scenarios and recovery from downtime.
Assist with inventory control and maintain organized laboratory storage areas.
Restock consumables in phlebotomy, clerical, storage-room, and laboratory areas.
Perform required quality-assurance checks on refrigerators and freezers.
Assist with orientation and training of new employees as assigned.
Check Sunquest emails daily.
Complete assigned training and competency testing within specified time periods.
Participate in staff meetings and read posted meeting minutes.
Comply with Wellstar Health System policies, standards of work, and code of conduct.
Perform other duties as assigned.

Desired Qualifications

A national-organization phlebotomy certification is preferred upon hire.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:

Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. Duties included, but not limited to: HIS/LIS data entry, troubleshooting and laboratory technical support functions Customer Service for all patients and health care providers. Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff. Phlebotomy procedures including all types of specimen collection techniques. Pre-Analytical and specimen storage robot operation Assist in multiple areas as workload and staffing changes.

Core Responsibilities and Essential Functions:

Specimen Receipt and Processing * Check all specimens arriving in the lab for sufficient quality and quantity. * Cancel unacceptable specimens after notifying RN and documenting in the LIS. * Centrifuge, decant or split specimens as needed; combine orders as needed. Take to the testing areas in a timely fashion. Pull samples as needed for lab pending lists. * Measure and aliquot 24 hr urine samples and enter required information in the LIS. * Via tracking and pending logs, prepare specimens for transport to reference labs. * Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed. * Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS. * Resolve any insurance/billing problems noted with PAS or Outreach staff. * Processing microbiology specimens (plating/preparation and preparing gram stains) Phlebotomy * Prepare and maintain phlebotomy tray with all supplies required to perform duties. * Perform phlebotomy in accordance with Wellstars patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing. * Collects quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour. * Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval. Question orders that seem repetitive or unusual. * Identifies patient using two patient identifiers before drawing blood and informs nursing of any missing or incorrect arm bands of the time. * Complies with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements. * Confirms the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient of the time. * Delivers specimens to the Laboratory with specified timeframe. * Resolves unreceived specimen pending log in LIS. Pull acceptable samples if possible Customer Service Support * Complies with AIDET standards always * Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority. * Maintains patient privacy and confidentiality always. * Receive incoming calls; resolve or route as appropriate. * Resolve patient / patient care provider complaints; understand when to refer to supervisor. * Provide patient test results to patient care providers via printed reports, fax or verbal communication. * Maintain organized files for physician orders, reference lab reports, other lab reports, as needed. * Make follow-up calls to patients, patient care providers concerning problem specimens, recollects. * Perform call back function for critical and notification values. Technical/ HIS / LIS * HIS / LIS order entry. Able to work in multiple computer systems as needed to perform job functions. Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples. * Report and troubleshoot HIS/LIS, printer, fax malfunctions. * Organize specimen intake in various downtime scenarios and recovery from same. * Assist with inventory control. Maintain organization of laboratory storage areas. * Restock consumables in the phlebotomy, clerical areas, store room and laboratory. * Perform QA checks on refrigerators, freezers as required. Teaching /In-Service/ Email * Assists in orientation and training of new employees as assigned. * Check emails daily in Sunquest. * Completes all assigned training and competency testing within specified time periods. * Participates in of staff meetings and reads of posted meeting minutes. Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High School Diploma / GED General

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor

Additional License(s) and Certification(s):

Phlebotomy Certification by a national organization Upon Hire Preferred

Required Minimum Experience:

Experience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment Preferred

Required Minimum Skills:

Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry, typing 40 wpm and working computer knowledge.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

About the Company

Wellstar

Integrated health system delivering comprehensive care

Wellstar Health System provides medical care across Georgia through hospitals, clinics, outpatient centers, a pediatric center, nursing centers, hospice and home care services. It delivers care via an integrated network that combines primary and specialty medicine, supported by a large Emergency Department and multiple trauma centers, with patients accessing services through inpatient facilities, outpatient centers, and home-based care. The organization differentiates itself through its inclusive culture, recognized workplace awards, and the scale and coordination of its trauma centers and emergency services in Georgia. Its goal is to improve the health and well-being of everyone served by delivering compassionate care, pursuing excellence, and transforming how healthcare is delivered.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 1997

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