NetApp

Optimizes cloud infrastructure costs on AWS

SAP CRM Technical Lead

Enterprise ApplicationsUpdated on Nov 14

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

At least 8 years of hands-on ABAP and ABAP on HANA development experience.
Deep functional knowledge of SAP CRM, including Case Management and RMA/Service Orders.
Strong ABAP on HANA skills, including CDS Views, AMDP, and the code push-down approach.
Experience with SAP PI/PO.
Experience developing SAP Gateway and OData services.
Proven experience integrating SAP CRM with enterprise platforms, including Identity Management, BI and Analytics, and third-party systems.
Hands-on experience with RFC/BAPI, IDoc, and SOAP/REST Web Services.
Proven experience supporting business-critical production SAP CRM systems, with a focus on SLA adherence and customer satisfaction.
Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes.
Proactively monitors system health, including batch jobs, interface queues, workflows, and HANA performance.
Contributes to change management by raising, reviewing, and executing production changes following CAB approvals.
Hands-on experience integrating LLM APIs.
Experience building MCP (Model Context Protocol) servers that expose SAP CRM entities, including Cases, RMAs, and customer data, as AI-consumable tools and resources.
Experience with AIOps techniques, including intelligent ticket triage, incident pattern recognition, and LLM-assisted root cause analysis.
Applies Responsible AI practices, including PII masking, hallucination guardrails, and AI interaction audit logging.
Works collaboratively across programmer/analysts, functional consultants, architects, and cross-functional peers.
Tackles unstructured, complex problems independently and applies new perspectives and creative approaches.
Demonstrates sound judgment by identifying issues in advance and proposing scalable, permanent solutions.
Acts as a proactive subject matter expert.
Bachelor's or Master's degree with at least 8 years of relevant SAP CRM experience.

Responsibilities

Lead architecture, design, development, and optimization of SAP CRM solutions using ABAP and ABAP on HANA.
Own end-to-end delivery of development initiatives, from requirements and technical design through coding, testing, and deployment.
Own large, cross-functional initiatives spanning SAP CRM, enterprise integrations, data models, and downstream consuming platforms.
Translate ambiguous business requirements into scalable technical designs and implementation plans.
Support and operate business-critical SAP CRM production systems, managing incidents, maintaining SLAs, and driving high customer satisfaction.
Recommend and drive improvements in development standards, operational practices, and system architecture.
Provide technical leadership for complex integrations involving SAP PO/PI, RFC/BAPI, IDoc, OData, REST/SOAP services, and enterprise platforms.
Contribute to AI/ML enablement within SAP CRM, including LLM integrations, MCP server development, and AIOps.
Partner with business analysts, architects, product owners, and other engineering teams to deliver reliable, secure, and maintainable solutions.

Desired Qualifications

HANA data modeling experience, including Calculation Views and HANA procedures.
Experience with SAP PO (Process Orchestrator) for interface development, monitoring, and error reprocessing.

Job Summary

We are looking for SAP CRM Technical Lead(8+ years exp) who combines strong hands-on development expertise with a sharp production operations mindset. In this role you will:
• Lead architecture, design, development, and optimization of SAP CRM solutions using ABAP, ABAP on HANA
• Own end-to-end delivery of development initiatives — from requirements and technical design through coding, testing, and deployment
• Own large, cross-functional initiatives spanning SAP CRM, enterprise integrations, data models, and downstream consuming platforms
• Translate ambiguous business requirements into scalable technical designs and implementation plans
• Concurrently support and operate business-critical SAP CRM production systems — managing incidents, maintaining SLAs, and driving high customer satisfaction
• Recommend and drive improvements in development standards, operational practices, and system architecture
• Provide technical leadership for complex integrations involving SAP PO/PI, RFC/BAPI, IDoc, OData, REST/SOAP services and enterprise platforms
• Actively contribute to AI/ML enablement within SAP CRM — including LLM integrations, MCP server development, AIOps
• Partner closely with business analysts, architects, product owners, and other engineering teams to deliver reliable, secure, and maintainable solutions

Job Requirements

SAP CRM Development:

8+ years of hands-on ABAP and ABAP on HANA development experience
Deep functional knowledge of SAP CRM — Case Management, RMA/Service Orders
Strong ABAP on HANA skills: CDS Views, AMDP, code push-down approach; HANA data modeling (Calculation Views, HANA procedures) is a plus
Experience in SAP PI/PO
SAP Gateway / OData service development experience

Integration & Middleware:

Proven experience integrating SAP CRM with enterprise platforms including Identity Management, BI & Analytics and third-party systems
Hands-on experience with RFC/BAPI, IDoc, SOAP/REST Web Services
Experience with SAP PO (Process Orchestrator) for interface development, monitoring, and error reprocessing is a plus

Production Operations & Ticket Management:

Proven experience supporting business-critical production SAP CRM systems with focus on SLA adherence and customer satisfaction
Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes
Proactively monitors system health — batch jobs, interface queues, workflows, and HANA performance
Contributes to change management — raising, reviewing, and executing production changes following CAB approvals

AI Integration:

Hands-on experience integrating LLM APIs
Experience building MCP (Model Context Protocol) servers exposing SAP CRM entities — Cases, RMAs, Customer data — as AI-consumable tools and resources
Experience with AIOps techniques — intelligent ticket triage, incident pattern recognition, and LLM-assisted root cause analysis
Applies Responsible AI practices: PII masking, hallucination guardrails, and AI interaction audit logging

Soft Skills & Ways of Working:

Works collaboratively across programmer/analysts, functional consultants, architects, and cross-functional peers
Tackles unstructured, complex problems independently — applies new perspectives and creative approaches
Demonstrates sound judgment: identifies issues in advance and proposes scalable, permanent solutions
Proactive subject matter expert

Education

Bachelor's/Masters degree with 8+ years of relevant SAP CRM experience

About the Company

NetApp

Optimizes cloud infrastructure costs on AWS

Spot.io, part of NetApp, helps businesses manage cloud costs and infrastructure on AWS. It uses software that analyzes cloud usage and automates management to lower compute expenses, especially through AWS EC2 spot instances, which offer spare capacity at reduced prices. The product provides deep visibility into cloud spending, an AWS cost optimization calculator for estimating potential savings, and a free action plan tailored to each customer. Revenue comes from selling software licenses and consulting services. Target customers include enterprises using containers and orchestration tools like Kubernetes, EKS, ECS, KOPS, Docker Swarm, and OpenShift. The company aims to reduce cloud compute costs for customers while simplifying cloud operations and improving efficiency.

Company size: 51-200
Company stage: Acquired
Total funding: $53.2M
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2015

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