MAXISIQ

Federal networks, cyber, AI engineering

Junior IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeQuantico, VA, USAIn-person

About the Job

Requirements

Basic understanding of Windows, Mac, and Linux environments, networks, and hardware components.
Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues.
Strong customer service skills to assist non-technical staff at all organizational levels.
Must have an active or current Top Secret clearance and undergo a CI polygraph.
Associate's degree in computer science, Computer Information Systems, or a related technical discipline, or an equivalent combination of education, technical training, or work or military experience.
Two years of related experience.

Responsibilities

Resolve end-user support tickets, troubleshoot hardware and software issues, and assist with computer setups.
Install, configure, and update workstations, peripherals, and operating systems.
Monitor local area networks, Wi-Fi, routers, and switches to maximize system uptime.
Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures.
Track IT inventory, document system processes, and coordinate with external technology vendors.
Guide customers remotely and in person through systems configuration and troubleshooting, aiming to resolve issues efficiently.

Job Description

MAXISIQ has an opening for Junior IT Support Specialists who will be responsible for providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Systems Specialist to work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Now interviewing for this full-time opportunity located in Quantico, VA.

Core Responsibilities

Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems.
Network & Infrastructure Support: Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.
Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures.
Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors.

Key Requirements

Technical Knowledge: Basic understanding of Windows/Mac/Linux environments, networks, and hardware components.
Problem-Solving Skills: Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues.
Communication Skills: Strong customer service mindset to assist non-technical staff at all organizational levels.

Qualifications

Qualifications

Must have an active or current Top-Secret clearance. Will be required to undergo a CI poly.
Associate's degree in computer science, Computer Information Systems or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
2 years of related experience

Additional Information

Benefits of Joining Our Ranks

Competitive salary commensurate with your cyber warfare experience
Employer-subsidized health insurance
401k match to secure your future
Generous paid time off for R&R
Time off for volunteering missions
Health membership reimbursement to keep you in top form
Support for professional development and advanced training

All your information will be kept confidential according to EEO guidelines. #CJ

Compensation: 80000 to 81000 (USD) (YEARLY)

About the Company

MAXISIQ

Federal networks, cyber, AI engineering

MAXISIQ is a government-focused engineering firm that provides services and solutions in global communications and networks, cybersecurity, artificial intelligence, automation, and analytics for federal clients. It supports agencies with end-to-end engineering and integration—from requirements gathering and system design to implementation, testing, and operations—across secure communications, network modernization, AI-powered analytics pipelines, and automated workflows. Compared with competitors, MAXISIQ emphasizes long-standing experience (16+ years) with federal government programs, specialized domain expertise in mission-critical cyber and network systems, and a integrated delivery approach that covers consulting, engineering, integration, and operations. The company’s goal is to help federal agencies improve mission effectiveness and resilience by delivering secure, scalable communications infrastructure and data-driven automation and analytics.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Lorton, VA
Founded: 2006

Recently Posted Jobs

Explore more opportunities at MAXISIQ

See more jobs