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Cincinnati Financial

Underwrites property and casualty insurance.

Life Claims Supervisor

Claims AdjudicationConfirmed live in the last 24 hours
Full-timeFairfield, OH, USA

About the Job

Requirements

  • Proven track record in Life and Annuity claims management and operations.
  • Expertise in claims training and monitoring productivity.
  • Demonstrated leadership and coaching ability.
  • Expert knowledge of Life and Annuity products, contract language, and claim regulations.
  • Ability to handle multiple priorities with professionalism and poise.
  • Strong analytical and problem-solving skills.
  • Knowledge of tax implications of qualified and non-qualified annuity payouts, including 1099 processes.
  • Attention to detail and customer service and organizational skills.
  • Ability to manage time effectively and respond quickly to requests from leadership.
  • Proficiency in Microsoft Office, including Outlook, Word, and Excel.
  • A bachelor's degree in business or a related field, or an equivalent combination of education and work experience.
  • Fellow, Life, and Health Claims (FLHC) and Fellow, Life Management Institute (FLMI) designations, or willingness to pursue them.

Responsibilities

  • Lead the daily activities of the Life Claims department, including distributing work items and monitoring productivity.
  • Oversee onboarding, training, and development of new claim processors and act as a resource for less-experienced personnel.
  • Collaborate with other departments to help resolve issues quickly.
  • Administer Life and Annuity claims within the scope of authority and review claims above the claim processor's authority limit to verify accuracy.
  • Troubleshoot system issues and test system changes and updates.
  • Perform daily quality reviews and monthly claim audits.
  • Prepare monthly and quarterly reports as assigned.
  • Recognize service gaps, recommend process improvements, and maintain procedural documentation.
  • Lead meetings, training sessions, and projects on behalf of the department.
  • Contribute to the business continuity plan and act as a backup for disaster testing.
  • Participate in industry programs and share knowledge with staff.
  • Interact professionally with reinsurers, vendors, and agents.
  • Act as a backup for the Life Claims Vice President as needed.

Desired Qualifications

  • Experience with the LifePro claims administration system is strongly preferred.

About the Company

Cincinnati Financial

Underwrites property and casualty insurance.

Cincinnati Financial provides property and casualty insurance through The Cincinnati Insurance Companies, distributed by independent agents to reach a broad market. It offers personal lines (homeowners, auto, personal liability) and commercial lines (general liability, property, casualty), plus life insurance, disability income, and annuities through Cincinnati Life. The products work by underwriting policies and investing premiums to generate income; customers pay premiums and receive coverage when incidents occur, while the company earns returns on its investment portfolio. The independent-agent distribution and multi-line product mix help it serve individuals and businesses across a wide range of needs, differentiating it from peers that rely on direct sales or narrower lines. The goal is to provide steady protection and financial security to clients while growing through prudent underwriting and investment management.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Fairfield, OH
Founded
1950

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