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BJ's Wholesale Club

Membership-based wholesale club retailing diverse goods

Overnight Dispatcher

Logistics & TransportationPosted on Nov 11
Full-timeRocky Hill, CT, USA$24 - $28.80 /hrIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Basic knowledge and understanding of Department of Transportation Hours of Service is required.
  • Ability to read conventional and electronic maps is required.
  • Ability to read with corrected or uncorrected vision is required.
  • Ability to speak, read, write, and understand English is required.
  • Ability to remain calm and focused while prioritizing requests from multiple sources is required.
  • Ability to assist in creating and maintaining fiscal budget guidelines is required.
  • Ability to maintain and ensure confidentiality of team member and company information is required.
  • Accuracy and attention to detail are required.
  • Proficiency in computer usage, including email, word processing, and spreadsheets, is required.
  • Knowledge of computer software and applications is required.
  • Ability to accommodate flexible schedules, including overtime, nights, weekends, and holidays, as customer needs require, is required.
  • Ability to use job equipment, including computers, cell phones, phones, handheld trackers, copiers, scanners, printers, and tractor mobile communication devices, is required.
  • Ability to travel less than 10% is required.
  • Ability to lift up to 25 pounds occasionally is required.
  • Ability to sit almost continually and stand, walk, bend, or squat occasionally in a normal office environment is required.

Responsibilities

  • Monitor all loads under dispatch authority to provide safe and on-time service to customers, vendors, and distribution centers.
  • Interact cooperatively and professionally with team members, supervisors, customers, and vendors, including in difficult situations.
  • Complete tasks and documentation neatly, accurately, and in a timely manner.
  • Build and maintain effective communication with carriers, vendors, and internal and external customers to provide customer service.
  • Monitor all loads under dispatch authority for on-time service and communicate status updates, including time changes and scheduling updates, to customers and vendors as necessary.
  • Monitor the temperature of all loads under dispatch authority.
  • Prepare daily dispatch schedules for drivers and equipment.
  • Build and update inbound and outbound orders in the dispatch program.
  • Serve as a primary contact for drivers and respond to inquiries about breakdowns, directions, and product delivery discrepancies, among other matters.
  • Maintain driver, load, and service information in the transportation management system.
  • Record and report driver accidents that occur while under dispatch.
  • Share responsibility with the Transportation Supervisor for monitoring drivers’ hours of service to prevent Department of Transportation violations.
  • Maintain accurate equipment availability lists.
  • Assist in obtaining details for initial accident and workers’ compensation reports when a supervisor is unavailable.
  • Adjust delivery and backhaul assignments to accommodate breakdowns, late trucks, and other changes.
  • Identify and notify substitute drivers.
  • Interface with third-party providers to procure transportation services and monitor load progress while under dispatch.
  • Maintain the required productivity level.
  • Continuously promote driver safety.
  • Review and voucher departmental expenses and invoices, resolving discrepancies with providers.
  • Maintain and update departmental financial tracking.
  • Maintain files to meet payroll, financial, or federal retention requirements.

Desired Qualifications

  • College coursework, continuing technical education, or comparable business experience is preferred.
  • Knowledge of Transportation Management Systems is preferred.

About the Company

BJ's Wholesale Club

Membership-based wholesale club retailing diverse goods

BJ's Wholesale Club operates a membership-based warehouse club that sells a wide range of products, including groceries and electronics, to individuals and small businesses. Members pay fees to access lower prices, and products are sold both in-store and online, with private-label brands Wellsley Farms and Berkley Jensen available. The company differentiates itself through its membership model, its private-label brands, bulk-format shopping, and a mix of physical and online shopping with additional services. Its goal is to help members save money and shop conveniently through bulk purchases and member discounts, supported by membership dues, product sales, and services.

Company size
10,001+
Company stage
IPO
Headquarters
Westborough, MA
Founded
1984

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