Medical Assistant Trainer

Job Title: Medical Assistant – Trainer

About Us
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

Position Overview
The Medical Assistant – Trainer provides patient care in the clinic under the direction of a provider while serving as a clinical resource for Medical Assistants. Working under limited supervision, this role adapts procedures, processes, and techniques to meet the more complex requirements of the position. The Medical Assistant – Trainer provides orientation and training support to new hires, answers clinical questions, and serves as a resource for clinical team members while modeling behavior consistent with the Mission, Vision, and Values of West Cancer Center.

Key Responsibilities

• Provides orientation and training to new Medical Assistant hires on clinical workflows and responsibilities within the physician office.
• Provides training support for competency requirements of new hires and assists as needed with competency checkoffs for Medical Assistants.
• Serves as a clinical resource by answering questions and supporting Medical Assistants in daily practice.
• Proactively fulfills patient care responsibilities as requested by physicians or other clinicians.
• Performs clinical medical assisting responsibilities as required.
• Fulfills environmental responsibilities, including setting up exam rooms, instruments, and equipment.

Qualifications

Education & Experience

• Required:
• High school diploma or equivalent.
• Minimum of three (3) years of West Cancer Center experience that includes training employees OR five (5) years of experience working in a medical facility as a Medical Assistant, including one (1) year of experience as a trainer.
• Current certification as a Medical Assistant through one of the following:
• American Association of Medical Assistants (AAMA)
• National Health Career Association (NHA)
• National Center for Competency Testing (NCCT)
• National Association of Health Professionals (NAHP)
• Registered Medical Assistant (RMA), American Registry of Medical Assistants
• Basic Life Support (BLS) certification through the American Heart Association.
• Preferred:
• Graduate of an accredited medical assisting program.

Skills & Abilities

• Strong written and verbal communication skills with the ability to work tactfully and professionally with patients, families, and physicians.
• Demonstrated proficiency in Medical Assistant competencies and skills checklists.
• Ability to train new hires in patient interaction standards, including greeting patients appropriately and using patient names.
• Ability to support Medical Assistants in working independently and as part of a multidisciplinary team.
• Proficiency in EMR navigation and documentation, including reviewing computer reports using evidence-based guidelines.
• Demonstrated proficiency in motivational interviewing and teach-back techniques.
• Ability to act quickly and appropriately in emergency situations.

Why West Cancer Center is a Great Place to Work

• Meaningful Impact: Support patients and clinical teams during critical moments of care.
• Collaborative Culture: Work alongside a dedicated multidisciplinary oncology team.
• Professional Development: Contribute your expertise while supporting the growth of others.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us
If you are an experienced Medical Assistant with a passion for patient care and supporting clinical team development, we invite you to apply. Join West Cancer Center as a Medical Assistant – Trainer and help support high-quality oncology care across our clinics.