Housekeeping Supervisor

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd “Birdie” Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination—it is a place where exceptional hospitality, meaningful connections, and memorable experiences come together. From Proper Grit, our signature whisky and supper club-inspired restaurant, to Spruzzo, our rooftop Mediterranean lounge with sweeping waterfront views, every space reflects the unique character and energy of our hotel.

At The Ben, luxury is more than a standard—it is a mindset. It is reflected in how we present ourselves, communicate with one another, anticipate guest needs, and take pride in even the smallest details. We believe exceptional hospitality begins with our people, and every associate, regardless of their role, contributes to creating an environment where guests feel genuinely welcomed and cared for.

We are looking for individuals who bring passion, creativity, professionalism, and a genuine desire to make a difference. Here, you will be part of a team that values individuality, celebrates collaboration, encourages growth, and empowers you to bring your best self to work every day.

At The Ben, you don't simply work in luxury—you become part of what makes it exceptional.

Job Overview

As the day transitions into evening, every detail becomes an opportunity to create a lasting impression. From the comfort of a beautifully prepared guest room to the thoughtful touches of evening turndown service, the PM Housekeeping Supervisor plays an essential role in ensuring guests return to an environment that feels welcoming, refined, and effortlessly luxurious.

More than overseeing evening housekeeping operations, you lead a team dedicated to maintaining exceptional standards of cleanliness, presentation, and personalized service. Through hands-on leadership, attention to detail, and seamless coordination with other departments, you ensure every guest request is handled with care and every space is thoughtfully prepared.

Success in this role requires the ability to anticipate needs, inspire associates, and maintain operational excellence throughout the evening. Your leadership helps create a seamless transition between day and night, ensuring every guest experience reflects the highest standards of luxury hospitality.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
• Requires supervisory skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
• No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

• Medical, dental, and vision insurance

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Accrue paid time off

• Sick Time Off

• Community Service, and Holidays

• 401(k) program with employer matching

• Employee Assistance Program

• Tuition reimbursement

• Hotel, restaurant, and lifestyle discounts

• Employee referral bonus program (up to $500 per referral)