Full-Time

Product Marketing Lead

Posted on 8/20/2024

Zowie

Zowie

51-200 employees

AI customer service platform for ecommerce

No salary listed

Mid

Remote in USA + 1 more

More locations: Remote in Canada

Category
General Marketing
Growth & Marketing
Required Skills
Sales
Marketing
Requirements
  • 4+ years of product marketing experience in B2B tech companies, ideally in enterprise SaaS
  • Experience developing product positioning and messaging strategies
  • Excellent verbal and written communication abilities for crafting compelling narratives around products and strategies
  • Proficiency in using data to guide marketing decisions and measure success
  • Capability to manage multiple projects simultaneously and meet deadlines in a fast-paced startup environment
  • Demonstrated ability to explore new perspectives and devise creative solutions, and creative approaches to marketing challenges
  • Strong collaborative skills to work effectively with cross-functional teams
Responsibilities
  • Establish effective market positioning strategy for Zowie
  • Build messaging that’s easy to understand and resonates with our target audience
  • Lead product naming efforts that support established positioning strategy
  • Continuously research and monitor the market Zowie operates in
  • Lead in-depth product and market analysis to identify competitive edge - big or small
  • Collaborate with product, sales, and content teams for aligned and effective marketing campaigns
  • Develop sales enablement materials for GTM teams: product guides, competitive analysis briefs, sales presentations, value prop documents and more
  • Evangelize Zowie product internally and externally through trainings, webinars and more
  • Own the product launch strategy and calendar, lead cross-functional alignment for maximum impact
  • Own and deliver product launch related KPIs in close collaboration with the marketing team

Zowie provides an AI-powered customer service platform tailored for the ecommerce industry. The platform enables businesses to respond quickly and accurately to customer inquiries, improving the customer experience. Zowie's tools allow support teams to efficiently address common issues like returns and shipping delays with just one click, simplifying the resolution process. Additionally, it offers a comprehensive view of customers, which helps in personalizing interactions and fostering long-term relationships. Operating on a subscription-based SaaS model, Zowie serves a diverse clientele, from small online shops to large ecommerce brands, aiming to enhance customer satisfaction, save costs, and boost revenue through effective customer support.

Company Size

51-200

Company Stage

Series A

Total Funding

$20.2M

Headquarters

San Francisco, California

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Zowie's new X2 generative AI enhances its chatbot capabilities.
  • Recognition as best customer success software boosts Zowie's market credibility.
  • The conversational AI market is projected to grow significantly by 2030.

What critics are saying

  • Competition from tech giants like IBM and Google threatens Zowie's market share.
  • Data privacy regulations may impact Zowie's personalized customer interactions.
  • Reliance on venture capital funding pressures Zowie for rapid growth.

What makes Zowie unique

  • Zowie offers AI-powered customer service tailored for the ecommerce sector.
  • The platform provides a 360-degree customer view for personalized interactions.
  • Zowie's SaaS model allows scalable and efficient customer support solutions.

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Benefits

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

5%

2 year growth

1%
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