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Cintas

Uniform rental, cleaning, and safety services

SAP Functional Analyst-Level 3-Field Service Management

Enterprise ApplicationsUpdated on Nov 14
Full-timeMason, OH, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree or foreign educational equivalent, or equivalent qualification based on education and/or experience, is required.
  • A minimum of 5 years of experience in SAP Field Service Management is required.
  • Hands-on experience integrating SAP Field Service Management with SAP S/4HANA Service using SAP CPI is required.
  • Strong techno-functional knowledge is required of SAP FSM planning and dispatching, master data configuration, authorization and security, SAP FSM SDK and extension framework, Smart Forms and checklists, Business Rules, and workflows.
  • Experience integrating with S/4HANA Service Management, Project Systems, and Plant Maintenance via SAP CPI is required.

Responsibilities

  • Implement, configure, and support SAP Field Service Management.
  • Design and manage end-to-end field service processes, including service order execution, field technician dispatching and scheduling, mobile execution with SSAM, and time, material, and expense capture.
  • Integrate SAP FSM with SAP S/4HANA Service Management via SAP CPI.
  • Collaborate with SAP S/4HANA teams to support service orders and confirmations, and equipment and functional location data.
  • Support master data and transaction data synchronization between S/4HANA and FSM.
  • Execute unit, integration, and user acceptance testing cycles and support go-live activities.
  • Troubleshoot production issues and provide ongoing application support.
  • Prepare functional specifications and coordinate with technical teams.
  • Create documentation and user training materials, and support knowledge transfer.
  • Support continuous improvement initiatives and system enhancements.

About the Company

Cintas

Uniform rental, cleaning, and safety services

Cintas provides a broad range of workplace services and products primarily in North America, including workwear rental and cleaning, facility services, first aid and safety supplies, and fire protection. It operates on a subscription model where clients pay recurring fees for uniform rental and maintenance, facility services, safety training, and safety products. The company delivers its services through a combination of on-site support, centralized distribution, and cleaning networks to keep workplaces safe, clean, and professional. What sets Cintas apart from competitors is its integrated, one-stop approach with a large national footprint, emphasis on operational excellence, and strong focus on customer service and regulatory compliance. The goal is to help businesses maintain safe, compliant, and professional environments by providing reliable, ongoing support and training through predictable, recurring partnerships.

Company size
10,001+
Company stage
IPO
Headquarters
Mason, OH
Founded
1929

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