Omnichannel Fraud, Chargeback & Payment Analyst

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We’re looking for an Omnichannel Fraud, Chargeback & Payment Analyst to protect revenue, reduce fraud-related losses, and optimize payment performance across online and offline channels.

This is your chance to make a direct business impact by owning fraud and chargeback processes end to end, working closely with internal stakeholders and external partners, and shaping how payments and fraud prevention operate in a global omnichannel setup.

About the Job

Your responsibilities will include:

• Executing daily fraud and risk analysis on high-risk online and offline transactions, with a balanced focus on loss prevention and business enablement
• Acting as the process owner for dispute and chargeback management, handling the full lifecycle end to end
• Providing second-level support for payment- and fraud-related consumer service inquiries
• Monitoring and analyzing payment performance KPIs, fraud trends, and fraud rule effectiveness
• Collecting and analyzing payment- and fraud-related data from high-risk orders and transactions
• Collaborating closely with the Digital Teams, Checkout Owner, and the Corporate Omnichannel Payment & Fraud Prevention Manager to optimize payment flows and payment methods
• Preparing strategic KPI reporting, ad hoc analysis, and actively participating in quarterly business reviews with external service providers

About You

We are looking for a unique and passionate talent who brings:

• Proven experience working with payment service providers or fraud/loss prevention partners (e.g. Adyen, Global Payments, PayPal)
• Solid understanding of online and offline retail payments, card networks, and scheme rules
• Hands-on experience with fraud prevention tools and rule management (Riskified is a plus)
• Strong analytical skills with experience building, tracking, and reporting on complex data sets
• Ability to react quickly in a dynamic risk environment and translate insights into clear business recommendations
• Comfortable supporting senior management with data-driven insights and conclusions
• Excellent communication skills in English, both written and verbal
• Experience with additional fraud types (ATO, policy abuse, refund abuse) and familiarity with 3DS, PSD2, DSCA, and TRA is an advantage

What We Offer
You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

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