Senior Client Success Manager
Posted on 11/9/2023
INACTIVE
Cordial

201-500 employees

Marketing Automation Software
Company Overview
With Cordial, every interaction is an opportunity for connection: brands with their customers, messages with data, strategy with results. Cordial is the only true marketing platform that empowers brands to fully automate their marketing strategies and power billions of high-conversion messages based on data—while producing record-breaking customer engagement and revenue growth. We’re an award-winning, high-growth company on a mission to help brands send a better message.
Data & Analytics

Company Stage

Series C

Total Funding

$73.2M

Founded

2014

Headquarters

San Diego, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

34%

2 year growth

76%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
CategoriesNew
Customer Success & Support
Requirements
  • Bachelor’s degree
  • 7+ years working in an enterprise client management role at a SaaS company
  • Experience in email and/or digital marketing
  • Strong project management skills
  • Excellent written and oral communications skills
  • Ability to work cross functionally with Product, Engineering, and Sales
  • Experience in enterprise marketing automation industry (desirable)
  • Experience working with email marketing and digital marketing technologies (desirable)
Responsibilities
  • Ensure the success of a portfolio of Cordial’s clients
  • Advocate and align technology and expertise on behalf of the client
  • Create and deliver success plans for each client
  • Own the client cadence and organization of the program
  • Drive timely renewals by owning the commercial relationship end to end
  • Partner with Cordial’s Channel Growth & Partnership team
  • Participate in business development and discovery meetings with prospective clients
Desired Qualifications
  • Experience in the enterprise marketing automation industry
  • Experience working with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation
  • Used tools such as Trello, Harvest (Time Tracking), JIRA, etc.