M

Mercier Consultancy Group

Italian Speaking Customer Service Agent - Italian

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Italian, spoken and written.
  • A valid EU passport is mandatory.
  • A strong desire to relocate to Greece and build a career there.
  • Excellent communication skills focused on problem-solving in the energy sector.
  • Basic computer literacy and a customer-centric mindset.

Responsibilities

  • Provide support to Italian-speaking customers regarding energy accounts and utility billing.
  • Manage inquiries related to energy consumption, tariff plans, and sustainable power solutions provided by Vattenfall.
  • Act as a primary point of contact to ensure seamless service delivery.
  • Navigate customer databases to resolve technical and administrative issues accurately and empathetically.
  • Identify opportunities to provide value-added energy services and assist customers in optimizing their energy usage.
  • Collaborate with international teams to maintain service standards.
  • Document customer interactions clearly to maintain compliance with energy-sector regulations and data privacy laws.

Desired Qualifications

  • Prior experience in customer support or the energy industry is an advantage.

About the Company

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Mercier Consultancy Group

See more jobs