Account Manager

Job Description

As an Account Manager, you'll play a pivotal role in strengthening client partnerships, driving account growth and ensuring an exceptional customer experience. Working closely with operational leaders and consultants, you'll act as a trusted advisor to our customers, identifying opportunities, solving challenges and supporting the delivery of outstanding rehabilitation outcomes. You will also have the opportunity to strengthen and foster relationships with some of our partners including Invictus Australia and Ronald McDonald House.

This role can based from either Sydney or Newcastle with the occasional travel interstate.

Your key responsibilities will include: 

Customer & Account Management

• Build and maintain strong relationships with key customers, acting as their primary point of contact.
• Lead regular account reviews, monitor service delivery and ensure a high-quality customer experience.
• Manage customer feedback, resolve issues and identify opportunities to strengthen partnerships and grow referrals.
• Support the achievement of referral and revenue targets across assigned accounts.
• Managing and strengthening relationships with key partners

Business Growth & Performance

• Drive account growth through business development activities and identifying new opportunities within existing customer portfolios.
• Monitor account performance, reporting and financial outcomes to ensure targets are achieved.
• Partner with operational teams to deliver exceptional service and commercial results. 

Collaboration & Quality

• Provide guidance, coaching and support to consultants servicing key accounts.
• Ensure customer requirements, service agreements and processes are clearly documented and communicated.
• Champion quality, compliance and continuous improvement across all customer interactions and service delivery.

Qualifications

You will bring to the role: 

• Experience within the occupational rehabilitation, workers compensation, insurance or related industry.
• Strong account management, stakeholder engagement and relationship-building skills.
• Commercial acumen with the ability to grow accounts and deliver business outcomes.
• Exceptional organisational, communication and time management skills.
• Tertiary qualifications in business, marketing, allied health or a related field are desirable.
• Knowledge of workers compensation, rehabilitation and workplace health and safety frameworks.

Additional Information

Here at IPAR, we have three simple but powerful values that drive every decision we make as a business and as a team. Our values have been created by our people and reflect the incredible team that work here, and what is important to them.

Great People - To be an IPARian means being caring, collaborative and inclusive. We’re accountable, approachable and authentic, lifting ourselves and others to be the best we can be each and every day.

Big Hearts - We’re here to make a positive difference for our clients, our customers, our team and our community. We believe in making meaningful connections as we support people in their time of need.

Bold Ideas - Is there a better way? Let’s find it. We show curiosity and courage in the face of challenge or change and draw on experts, insights and evidence to continually deliver the highest quality solutions.

If you have have any questions around the role [quoting REF10555C] or if you want to express of interest for a career with IPAR, please contact the Talent Acquisition Specialist, Grant Devlin on 0474 740 466 for a confidential chat.

#IPAR

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.