In PersonBased onsite in Manhattan, with approximately 50% travel to client sites in Manhattan, Queens, Brooklyn, and Greenvale.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
Have strong foundational knowledge of Microsoft and networking technologies.
Have strong troubleshooting skills and be comfortable working independently in the field.
Communicate clearly with end users and internal technical teams.
Be organized, reliable, and detail-oriented.
Be comfortable balancing reactive support work with scheduled onsite tasks.
Adapt quickly to different client environments and technologies.
Understand when to resolve issues independently and when to escalate.
Have a valid driver's license and be able to travel to client locations as needed.
Be flexible with schedule requirements, including occasional after-hours or early-morning work for client needs or maintenance windows.
Responsibilities
Provide onsite and remote Level 1/2 support for client environments.
Troubleshoot and resolve issues related to workstations and laptops, Microsoft 365 and user accounts, printers and peripheral devices, basic server and line-of-business applications, and network connectivity, wireless access, and firewall-related concerns.
Travel to client sites to perform technical support, remediation, deployment, and installation work.
Assist with workstation setups, user onboarding and offboarding, hardware replacements, and office IT moves.
Support onsite project tasks, including network equipment installations and replacements, firewall and switch swaps, wireless deployments, endpoint deployments and refreshes, and basic server and infrastructure upgrades.
Escalate complex issues to senior engineers or project resources as appropriate.
Communicate progress, blockers, and technical findings to internal teams and client contacts.
Document work performed, technical findings, and client environment details in IT Glue.
Use Halo PSA for ticket management, time entry, and work tracking.
Use Ninja RMM for remote access, monitoring, and endpoint support.
Represent the company onsite professionally and provide strong customer service.
Desired Qualifications
Have 2+ years of experience in a managed services, field support, or IT support role.
Experience supporting Microsoft 365, Windows 10/11, Windows Server, basic Azure and Entra ID environments, and network infrastructure including switches, firewalls, and wireless.
Familiarity with SonicWall, Meraki, UniFi, or Ruckus technologies.
Familiarity with IT documentation platforms and PSA/ticketing systems.
Microsoft certifications such as AZ-104, AZ-800, MD-102, or SC-300; Cisco CCNA or equivalent; SonicWall SNSP or Fortinet NSE 5; VMware VCP; or Google Workspace Administrator.
IT Field Technician II
The Proactive Technology Group · New York, United States · Full-time · Posted 2025-12-29
Salary: USD 75,000–95,000
Workplace: on_site
Description
We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Greenvale, NY office and supports a wide range of client environments across Manhattan, Queens, Brooklyn, and Long Island.
This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes.
What You'll Do
Provide onsite and remote Level 1/2 support for client environments
Troubleshoot and resolve issues related to:
Workstations and laptops
Microsoft 365 and user account issues
Printers and peripheral devices
Basic server and line-of-business application issues
Network connectivity, wireless access, and firewall-related concerns
Travel to client sites to perform technical support, remediation, deployment, and installation work
Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
Support onsite project tasks such as:
Network equipment installations and replacements
Firewall and switch swaps
Wireless deployments
Endpoint deployments and refreshes
Basic server and infrastructure upgrades
Escalate complex issues appropriately to senior engineers or project resources
Clearly communicate progress, blockers, and technical findings to internal teams and client contacts
Document work performed, technical findings, and client environment details in IT Glue
Use Halo PSA for ticket management, time entry, and work tracking
Use Ninja RMM for remote access, monitoring, and endpoint support
Maintain professionalism and strong customer service while representing the company onsite
Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows
You’re a Good Fit If You:
Have strong troubleshooting skills and are comfortable working independently in the field
Communicate clearly with both end users and internal technical teams
Are organized, reliable, and detail-oriented
Are comfortable balancing reactive support work with scheduled onsite tasks
Enjoy working directly with clients and providing a high level of service
Can adapt to different client environments and technologies quickly
Understand when to resolve issues independently and when to escalate
Preferred Experience
2+ years of experience in a managed services, field support, or IT support role
Experience supporting:
Microsoft 365
Windows 10/11
Windows Server
Basic Azure and Entra ID environments
Network infrastructure including switches, firewalls, and wireless
Familiarity with technologies such as:
SonicWall
Meraki
UniFi
Ruckus
Experience with IT documentation platforms and PSA/ticketing systems preferred
Valid driver’s license and ability to travel to client locations as needed
Position Details
Job Type: Full-time
Location: Based onsite in our Midtown Manhattan office
Travel: Approximately 50% travel to client sites in Manhattan, Queens, Brooklyn, and Greenvale, NY.
Schedule: Monday through Friday with occasional after-hours work as needed.
Requirements
Ideal Background
· Strong foundational knowledge of Microsoft and networking technologies
· Interest in long-term technical growth
· Strong documentation and communication skills
Certifications that help you stand out (but are not required):