Cintas

Uniform rental, cleaning, and safety services

SAP Functional Analyst-Level 3-CRM

Enterprise ApplicationsUpdated on Nov 14

Full-timeMason, OH, USANo salary listedIn-person

About the Job

Requirements

High school diploma or GED is required; a Bachelor's degree is preferred.
At least 5 years of experience gathering requirements for SAP CRM, including configuration and customization in CRM Service.
At least 3 years of experience with Ibase, SAP CRM Contracts, Service Orders, and SAP CRM Middleware.
At least one full lifecycle implementation in SAP CRM.
Experience applying SAP CRM 7.0 best practices in CIC, Sales, and Service, and functional configuration in Account and Contact Management, Organizational Management, Transaction Types and Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization Schema, ERMS, Pricing, Products, Middleware Monitoring, and CRM Web UI configuration of Business Roles, WorkCentres, Navigation Profiles, Technical Profiles, Transaction Launcher, and related areas.
Experience with CRM–ECC integration for Product, Customer and Contact, Pricing, Transactions, and Employee data.
Understanding of ABAP code and debugging skills.
Experience communicating technical and business issues and solutions to all levels of management.

Responsibilities

Lead and participate in gathering requirements, designing solutions, and providing expert guidance to stakeholders.
Collaborate with business teams to analyze current processes and recommend enhancements, including evaluating system options, risks, costs, and benefits.
Ensure system configurations and implementations align with the overall IT strategy and business objectives.
Identify, recommend, and execute complex configuration solutions, including full lifecycle configuration, and maintain up-to-date documentation.
Set testing strategies for modules and oversee end-to-end integration testing to ensure system quality and performance.
Participate in project and release delivery, and troubleshoot and resolve complex system incidents.
Maintain advanced functional knowledge of CRM configurations by staying current on industry trends, future enhancements, and best practices.
Gain hands-on experience with CRM systems running on HANA, participate in new projects, and provide ongoing support for integrated solutions across SAP and non-SAP modules, including ECC, EM, MDG, Hybris, and Microsoft Dynamics 365.
Work with advanced data integration, including CRM connections to Data Lake and SAP Analytics Cloud, and contribute to S/4HANA implementation and support initiatives on the team's roadmap.

Desired Qualifications

Experience with S/4HANA and SAP FSM.
Experience with SolMan - ChaRM.
Experience in complex SAP environments supporting multiple SAP components.
Experience working on customer FIORI and customer Mobile applications.

Requisition Number: 239820

Job Description

Cintas is currently looking for an SAP Functional Analyst-Level 3 to support the CRM area.

Key Responsibilities:

Lead and participate in gathering requirements, designing solutions, and providing expert guidance to stakeholders.
Collaborate with business teams to analyze current processes and recommend enhancements, including evaluating system options, risks, costs, and benefits.
Ensure system configurations and implementations align with the overall IT strategy and business objectives.
Identify, recommend, and execute complex configuration solutions, including full lifecycle configuration and maintaining up-to-date documentation.
Set testing strategies for modules and oversee end-to-end integration testing to ensure system quality and performance.
Participate in the delivery of projects and releases, as well as troubleshoot and resolve complex system incidents.
Maintain advanced functional knowledge of CRM configurations by staying current on industry trends, future enhancements, and best practices.
Gain hands-on experience with CRM systems running on HANA, participate in new projects, and provide ongoing support for integrated solutions across SAP and non-SAP modules such as ECC, EM, MDG, Hybris, and Microsoft Dynamics 365.
Work with advanced data integration including CRM connections to Data Lake and SAP Analytics Cloud (SAC), and contribute to S/4HANA implementation and support initiatives on the team's roadmap.

Skills/Qualifications

Required:

High school diploma/GED required; Bachelor’s degree, preferred
Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service
Minimum 3 years of experience in Ibase, SAP CRM Contracts, Service Orders, SAP CRM Middleware
Minimum 1 full lifecycle implementation in SAP CRM
Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre’s, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.
Experience with CRM – ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data
Experience with understanding of ABAP code and debugging skills
Experience communicating technical and business issues/solutions to all levels of management

Preferred:

Experience with S/4HANA and SAP FSM, preferred 
Experience in SolMan - ChaRM, preferred
Experience in complex SAP environments, supporting multiple SAP components, preferred
Experience working on customer FIORI and customer Mobile applications, preferred

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

•   Competitive Pay
•   401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
•   Disability, Life and AD&D Insurance, 100% Company Paid
•   Paid Time Off and Holidays
•   Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Information Technology
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

About the Company

Cintas

Uniform rental, cleaning, and safety services

Cintas provides a broad range of workplace services and products primarily in North America, including workwear rental and cleaning, facility services, first aid and safety supplies, and fire protection. It operates on a subscription model where clients pay recurring fees for uniform rental and maintenance, facility services, safety training, and safety products. The company delivers its services through a combination of on-site support, centralized distribution, and cleaning networks to keep workplaces safe, clean, and professional. What sets Cintas apart from competitors is its integrated, one-stop approach with a large national footprint, emphasis on operational excellence, and strong focus on customer service and regulatory compliance. The goal is to help businesses maintain safe, compliant, and professional environments by providing reliable, ongoing support and training through predictable, recurring partnerships.

Company size: 10,001+
Company stage: IPO
Headquarters: Mason, OH
Founded: 1929

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