Delivery & Operations Manager

The Role

You'll lead day-to-day staffing, placing the right digital talent on the right projects so both the work and the people succeed. Working with Production and Operations, you'll look past what a brief asks for to understand what the project actually needs, then cast for it based on three things: the type of person, the activities they'll perform, and the outcome expected.

You don't need a Resource Manager title to be a great fit. If you're a Project Manager, Producer, or Ops specialist who enjoys the talent-matching puzzle more than running timelines end to end, this role is a strong next step.

What You'll Do

Casting & Intake

• Partner with Production and Ops to turn client briefs into clear talent requirements.
• Staff for skills and versatility, not job titles, favoring multidisciplinary talent who can work across mediums.
• Balance critical client work with growth opportunities for our people.

Capacity Planning

• Solve daily staffing challenges, including last-minute requests, shifting timelines, and competing priorities, while protecting quality and team well-being.
• Build and grow talent pipelines across Latin America.
• Keep capacity and allocation data accurate and up to date.

Utilization & Budget

• Monitor rosters to hit utilization goals, reducing bench time while preventing burnout.
• Optimize external spend, and bring in vetted freelancers quickly when needed.
• Manage freelance contracts and partner with Finance on budgets and onboarding.

What You Bring

• 4+ years in a digital agency, in resource management, project management, production, or creative operations.
• Strong understanding of the digital production lifecycle and its disciplines, such as Motion, UX/UI, Strategy, QA, Copywriting, Development, and AI.
• Ability to read a brief or SOW and estimate the talent and effort it requires.
• Experience with resource management tools (Smartsheet, Mavenlink, 10,000ft, or similar).
• Comfort with utilization data and forecasting to support staffing decisions.
• Knowledge of the LATAM digital talent market; a trusted freelance network is a plus.
• Clear, confident communication in English, both written and spoken.

How You Work

• Big picture and fine detail: You see the full pipeline and individual schedules at once, and anticipate bottlenecks.
• Diplomatic: You negotiate well with senior producers and creative leads, and offer strong alternatives when the first choice isn't available.
• People-first: You know your talent's strengths, ambitions, and limits, and staff with that in mind.
• Clarity from ambiguity: You find the real need behind a vague request.

#LI-VM1