Quality Assurance / Quality Control Manager

Summary

The QA/QC Manager assists in the direction all site quality assurance and quality control activities.  Serves as a technical specialist in one of more areas.  Assists in defining inspection processes and certifying co-workers who perform inspections and manages the inspection staff.  Typically Certified as Inspector Level II or III in various disciplines. 

Roles and Responsibilities

The QA/QC Manager will possess competency in the following areas in order to perform his/her role in a safe, productive, and effective manner.  Note that the areas listed are intended to describe the general nature and level of work being performed by co-workers assigned to this role.  They are not intended to be an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job.

Directs Assigned Fields of Quality Assurance and Quality Control

• Assign staff according to QA/QC needs including inspections and audits.  May supervise QC Level I, II, or III inspectors 
• Oversees applicable quality assurance documentation generated, assembled, and maintained for a specific project
• Ensures all records are reviewed for legibility, completeness, traceability to the item, and conformance to specified acceptance standards
• Assist in defining inspection processes and certifying co-workers who perform inspections
• Assist in development and implementation of Company/Project QA/QC program in accordance with owner and/or regulatory requirements including the preparation of manuals, standards, procedures, developing training programs
• Directs qualified inspection and test personnel to perform their applicable quality-related activities
• Reviews and approves test controls and test results.   Perform vendor inspections and witness tests as required
• Conduct inspections, audits, etc. to ensure company-wide compliance with quality and safety programs.  Identify any violations and institute corrective measures as required 
• Conduct internal and/or supplier/subcontractor audits and surveillances.  Verifies that the items received conform to the acceptance criteria required by the contract
• Ensures compliance with the inspection Hold and Witness Points 
• Documents and facilitates corrections of non-conformances

Oversees Staff

• Supervises, trains, evaluates, and develops direct reports to ensure maximum return on investment.  Ensures support managers within area of responsibility also supervise, train, evaluate and develop their direct reports.
• Addresses complaints appropriately.
• Provides guidance, direction, coaching, and support to direct reports to maximize individual and overall department performance.  Ensures support managers within area of responsibility also provide guidance, direction, etc. to their direct reports.  
  
  • Responsible for holding timely performance appraisals and progress reviews.
  • Assists direct reports and staff in developing short and long-term goals that align with department and Company mission and strategy.
  • Ensures direct reports and staff receive appropriate training that aligns with career development plans. Training may be remedial, “maintenance”, or geared to promotion.
• Takes appropriate action to develop direct reports including, but not limited to, preparing and monitoring career development plans, promotions, demotions, lateral moves, corrective action, and progressive discipline.  
• Ensures support managers also take appropriate action with their staffs.
• Conducts department staff meetings and participates in developing initiatives, goals, objectives, systems, policies, and procedures. 
• Ensures that staff receive timely and appropriate compensation.
• Collaborates with HR to ensure compliance with all employment laws, labor laws, and related Company policies; may be responsible for conducting training or coordinating workshops related to such compliance.

Requirements

The Quality Assurance / Quality Control Manager will possess the knowledge, skill, and/or ability in the following areas essential to perform the functions of the position. 

Education and/or Experience

• Bachelor’s degree in an engineering, scientific, or construction-related discipline from an accredited college or university and 6 years’ related experience and/or training; or equivalent combination of education and experience
• Knowledge of construction practices (i.e., formwork, rebar, concrete placing, etc.)
• Quality assurance-related experience preferably in the nuclear power industry (DOE/DOD facilities)
• Quality inspector experience
• Demonstrated skill and knowledge with applicable quality codes and standards and preferably NRC regulations

Language / Communication Skills

• Ability to read, analyze, and interpret general business documents, technical procedures and government regulations, codes and standards
• Ability to write coherent reports, business correspondence, and procedures 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Good listening skills 

Computer Skills

• Proficiency in Microsoft software programs such as Word, Excel, and PowerPoint
• Proficiency in SharePoint/FileNet and Blue Beam software programs
• Ability to understand, customize and modify spreadsheets.