Full-Time

Customer Success Manager

Amplitude

Amplitude

501-1,000 employees

Product analytics platform for data-driven businesses

Data & Analytics

Mid

New York, NY, USA

Required Skills
Segment
Business Strategy
Requirements
  • 3+ years prior experience in a Customer Success / Account Management role
  • 1+ year working with Emerging Enterprise SaaS customers
  • Experience supporting customers in a scale or one-to-many environment
  • Proven ability to program-manage software adoption within Emerging Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
  • A customer-focused mentality, along with passion and curiosity for our customers' businesses and is needed to get to better business outcomes
  • Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for enterprise organizations)
Responsibilities
  • Maintain a one-to-many book of business, consisting of 80-120 customers within our Emerging Enterprise segment
  • Collaborate with Account Executives to secure successful renewals and conduct growth strategies for your account portfolio
  • Regularly monitor your portfolio's account health, leveraging data signals to implement intervention playbooks and identify opportunities for upsell/cross-sell
  • Design and execute scalable success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
  • Leverage your Amplitude product expertise along with customer use-case knowledge to promote solution adoption
  • Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
  • Plan and deliver value-based business reviews with customer executives
  • Identify and cultivate relationships with client executives that include VPs, C-suite officers, founders and CEOs

Amplitude stands out as a leading company in the tech industry, offering a comprehensive data ecosystem that integrates applications, servers, tools, and warehouses, enabling businesses to optimize their products effectively. Their competitive advantage lies in their ability to activate audiences in various marketing tools and export product data to the warehouse of choice, ensuring reliable and trustworthy data management. The company's culture promotes collaboration and growth, making it an ideal workplace for those seeking to contribute to and learn from the forefront of data-driven product development.

Company Stage

Series F

Total Funding

$341.4M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

8%

1 year growth

2%

2 year growth

20%

Benefits

Parental Leave

Wellness Stipend

Unlimited PTO

Stock Exercise Window