Operations Assistant
$100k - $111.3k/yr
Mid
Bachelor's, Master's, MBA
San Francisco, CA, USA
In PersonTravel by auto or airline is required.
Business & Strategy
About the job
Requirements
- A Bachelor's Degree from an accredited college or university, or equivalent, is required.
- Proficiency in Microsoft Suite products is required.
- The employee must occasionally lift or move up to 25 pounds and be able to sit, stand, walk, talk, read, or hear while performing job duties.
- Travel by automobile or airline is required.
Responsibilities
- Assist in directing the skilled nursing facility’s day-to-day operations under the direction of the Licensed Administrator, in accordance with federal, state, and local requirements.
- Assist facility leadership in providing practical, high-quality patient care and managing the facility in a fiscally responsible and compliant manner.
- Work with the Director of Nursing and other key clinical staff to oversee the facility’s provision of quality patient care.
- Assist with facility operations functions as required by applicable law.
- May assist in developing marketing plans for census growth and monitor census and payor mix daily.
- May plan, develop, organize, implement, evaluate, and direct facility programs and activities.
- May help formulate and monitor the facility’s financial budget and evaluate budget variance performance to support the facility’s financial health.
- May oversee adoption of policies, procedures, and professional practice standards governing facility operations.
- Hold direct reports accountable as assigned by the Licensed Administrator.
- Model the facility’s mission, vision, and values, and help ensure employees, residents, and families are treated respectfully.
- Participate in community groups and develop or maintain relationships with local hospital leadership and other community leaders as assigned.
- Monitor legal and regulatory changes applicable to facility operations as directed.
- Understand applicable staffing-level requirements and help facilitate staffing to meet patient-care needs.
- Monitor and direct implementation of policy and procedural changes.
- Help resolve human resources issues and risk-management situations within the facility.
- May oversee capital improvements.
- Maintain the facility’s reputation within the industry and community.
- Communicate with the Licensed Administrator and Regional Vice President about clinical, compliance, and financial goals.
- Build rapport and trust with PACS Services and help the facility develop strong relationships with PACS Services.
- Connect facility leadership with appropriate resources to support their work.
- May assist with contract negotiations involving vendors and ancillary service providers.
- Monitor facility collections and accounts-receivable progress and challenges.
- Participate in responding to state and federal healthcare surveys and inspections.
- Understand and review facility key performance indicators, including CMS Quality Measures; review the PACS clinical dashboard; and review and act on Compliance Team audits and reports.
- May help lead facility Quality Assurance and Performance Improvement efforts to support continuous improvement.
- Conduct daily staff meetings during facility inspections to discuss survey findings and help formulate corrective action plans.
- Assist in developing plans of correction for cited deficiencies, including timelines and monitoring methods to ensure deficient practices improve.
- Uphold and model high compliance and ethical standards consistent with the company’s code of conduct, and promote accountability in others.
- Manage and oversee multiple levels of employees, directly or indirectly, under the direction of the Licensed Administrator.
- Responsibilities may include assisting with hiring and training, budgeting, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and assisting with terminations.
- Complete other duties and responsibilities assigned by the Licensed Administrator and Regional Vice President.
Desired Qualifications
- A Master's Degree or MBA is preferred.
About the company
PACS Group is a holding company that runs a national platform of post-acute care facilities. It acquires, owns, and manages skilled nursing facilities, assisted living centers, and other long-term care sites, then provides healthcare services to patients after hospital stays. Revenue comes from services provided at these facilities and is paid by Medicare, Medicaid, private insurance, and patient payments. The company’s performance depends on occupancy, reimbursement rates, and how efficiently the facilities are run. Compared with competitors, PACS stands out as a large, publicly traded operator with a broad national footprint focused on growing its post-acute care platform through acquisitions and operational improvements. Its goal is to expand access to post-acute care and create value by owning and optimizing a network of care facilities that serve elderly and chronically ill patients.
Company Size
11-50
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2015
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Simplify's Take
What believers are saying
- Q2 2026 revenue hit $1.43 billion, up 9.1%, with net income up 49.8%.
- Management raised 2026 Adjusted EBITDA guidance to $640 million-$660 million on August 4, 2026.
- Board authorized $250 million buybacks on May 7, 2026, signaling cash generation.
What critics are saying
- DOJ and SEC probes remain open, including Medicare claims, referrals, and accounting controls.
- Manchin v. PACS and derivative actions target 2024 disclosures; dismissal motions remain pending.
- A DOJ billing conviction threatens PACS's Medicare-dependent model before 2027 closings.
What makes PACS Services unique
- Locally led, centrally supported operations standardize quality while preserving market-level clinical execution.
- Durable scale across 324 communities in 17 states creates acquisition density and referral leverage.
- 2026 acquisitions in Alaska, Idaho, Texas, and Montana broaden PACS's western footprint.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Paid Vacation
- Unlimited Paid Time Off
- Health Savings Account/Flexible Spending Account
- Employee Assistance Plan