Customer Success Manager

Customer Success Manager

The Opportunity

Adobe is looking for an experienced Customer Success professional to join our team in Mexico City. You will support strategic enterprise clients across Latin America, with a focus on customers in the northern part of the region. Help customers define success measures, establish baselines, and capture evidence of business impact and value realization.

You will manage customer engagement and coordinate Adobe teams and partners in support of customer priorities. Success is defined by greater adoption, quantifiable business value, decreased risk, customer confidence, and sustained growth. This position requires strong business knowledge, organized problem-solving, and expertise in aligning teams across complex organizations.

What You'll Do

• Build positive relationships with executives, business owners, and key collaborators across complex enterprise organizations.
• Develop a deep understanding of each customer's business strategy, priorities, transformation agenda, and success measures.
• Translate customer objectives into clear success plans, measurable outcomes, priorities, achievements, and shared accountability.
• Own the customer success plan and Mutual Action Plan, maintaining access to progress, risks, dependencies, and value.
• Lead business reviews and strategic conversations that connect Adobe investments to adoption, business outcomes, realized value, risks, and future priorities.
• Assess customer health, adoption, and relationship strength, identifying risks early and coordinating recovery plans when needed.
• Translate customer goals into success measures and business impact.
• Coordinate Adobe resources across Sales, Technical Account Management, Support, Product, Engineering, Professional Services, and partners.
• Support renewal and growth strategies by clearly articulating customer outcomes, value realized, opportunities, and risks.

What You’ll Bring

• Experience managing strategic relationships with large and complex enterprise customers.
• Proven ability to build credibility with business leaders and technical collaborators.
• Strong business insight and the ability to understand customer strategy, financial drivers, transformation priorities, and organizational challenges.
• Demonstrated skill in linking technology adoption to quantifiable business results and expressing value in ways that appeal to business leaders.
• Strong consultative, analytical, and problem-solving skills, including active listening, structured questioning, and constructive challenge.
• Experience building strategic account or success plans that connect business objectives, measures, initiatives, collaborators, dependencies, and outcomes.
• Ability to navigate complex collaborator environments and coordinate cross-functional teams in a matrixed organization.
• Excellent communication and storytelling skills.
• Knowledge of digital experience, customer journeys, personalization, data and analytics, content, marketing technology, and omnichannel customer experience.
• Proficient Spanish and English are required

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.