Field Reliability Technician

About Base

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

About the Role

When Base hardware fails in the field, it comes back to you. You'll open it up, run the tests, and help engineers figure out exactly what broke and why. Your findings feed directly into design changes, firmware fixes, and line improvements on a product already running in homes. You'll also build the tools and processes that make failure analysis faster, and keep the lab running safely.

What You'll Do

• Test returned hardware and help engineers find root cause.

• Build and improve the fixtures, test equipment, and processes used to triage returns. Own the process and make it better.

• Track throughput and results, flag new quality issues, and give engineers the context to prioritize fixes in firmware, the product, or the line.

• Keep the lab safe, clean, and organized.

What You'll Bring

• High school diploma or equivalent. An associate's degree in Engineering Technology, Industrial Technology, or a related field is a plus.

• Hands-on experience supporting design, testing, or assembly in an engineering or technical environment.

• Comfort with multimeters, power supplies, and standard lab tools. This is a must.

• Strong organization and attention to detail.

• Clear communication with engineers and vendors.

• Curiosity about how things work and a desire to understand the hardware you test.

Preferred Skills

• Teardown and failure analysis of electronics or batteries.

• Soldering, rework, and harness building.

• Oscilloscopes, data acquisition, or thermal cameras.

• Working safely around high voltage.

• Google Workspace and basic IT troubleshooting.

About the Team

Our hardware reliability and test team breaks Base products before our members can. We run mechanical, electrical, environmental, and abuse testing from component to full system, track how the fleet holds up in the field, root-cause the failures that matter, and feed fixes straight back to design. Homeowners across the country rely on Base for whole-home backup and lower electricity bills. Our network of home batteries also helps keep the grid stable as demand climbs from AI, electrification, and extreme weather. We build in-house and expand at a speed and cost incumbents can't match, and this team makes that possible.

Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.

Our Values

• First Principles Thinking: Question assumptions. Principles > rules.

• Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.

• Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.

• Everyone’s an Owner: Follow through on commitments and own results.

• Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.

• Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.

• Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.

Do the best work of your life at Base.