Global System Administrator - Claims Client Experience

Global System Administrator – Claims Client Experience

Do you enjoy configuring web-based systems and making life easier for users around the world? Are you excited by the idea of shaping a global client-facing claims portal that delivers a seamless digital experience for Aon’s clients? Join us as a Global System Administrator – Claims Client Experience and make an impact every day!

This hybrid role offers flexibility to work virtually and from our Chicago office or another agreed Aon location. It follows the local smart working policy.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be a key member of Aon’s global claims organization. You will coordinate, configure, and support our client-facing claims portal. This role ensures a smooth, consistent experience for internal collaborators and client users.

• Review and complete client onboarding requests for client-facing claim sites within agreed SLA timelines.
• Configure and maintain client environments, entities, user groups and role-based permissions to ensure accurate access and data visibility.
• Set up digital claim reporting workflows, upload key documentation and validate integrations and data feeds in collaboration with technical and claims teams.
• Manage user access requests, troubleshoot login and permission issues, and apply appropriate security and privacy controls in line with Aon standards.
• Maintain onboarding trackers and configuration documentation, monitor usage and tickets, and contribute to process and platform improvements.

How this opportunity is different

In this role, you will be at the core of Aon’s global claims client experience. You will work directly with a strategic client-facing technology platform that partners around the world use. You will collaborate closely with global and regional claims teams, country stakeholders, client service and operations colleagues, while being supported by a core portal team based in Chicago. You will gain exposure to digital claim reporting, analytics, document management and data-driven capabilities, with opportunities to contribute to ongoing digital transformation initiatives and to grow your career into broader claims technology, operations or client solutions roles.

Skills and experience that will lead to success

• 3–7 years of experience in system administration, onboarding/implementation support, client support or operations coordination, ideally with web-based or SaaS applications.
• Strong experience with user administration and role-based access management, plus solid problem-solving skills for configuration and access issues.
• Excellent organizational, communication and stakeholder management skills, with the ability to manage multiple requests and priorities in a fast-paced, global environment.
• High attention to detail and documentation quality, with proficiency in Microsoft Office and collaboration tools such as Microsoft Teams and SharePoint.
• Experience in insurance, claims, risk management or professional services, and familiarity with integrations, reporting or analytics tools would be an advantage.

How we support our colleagues

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [email protected] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience

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