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Benesch

Engineering and consulting for community infrastructure

Transit Ambassador

Customer Experience & SupportConfirmed live in the last 24 hours
Full-timeBaltimore, MD, USA

About the Job

Requirements

  • Applicants must be at least 18 years old and have a high school diploma or GED equivalent.
  • Applicants must own a working cell phone with Wi-Fi or data capability.
  • Applicants must be able to stand for at least 4 hours and up to 8–12 hours, based on their ability.
  • Applicants must be competent at using apps and willing to become familiar with the Transit App.
  • Applicants must have customer service skills and be ready to interact with the public.

Responsibilities

  • Assist MTA customers with disabilities so they can equally utilize transit facilities.
  • Direct customers as they enter or exit stations, board vehicles, or use fare vending machines.
  • Inspect transit station facilities and take action to preserve the cleanliness and safety of public areas.
  • Provide customer service support for bus bridges and shuttles during construction on transit tracks or stations and during road construction that results in bus detours.

Desired Qualifications

  • Have advanced knowledge of public transportation in Baltimore, including buses, light rail, and metro.

About the Company

Benesch

Engineering and consulting for community infrastructure

Benesch is an engineering and consulting firm focused on improving community infrastructure across the United States, covering transportation, bridges, rail, roadways, transit, and related sectors, as well as community planning, parks, development, and environmental services. It delivers expert consulting and engineering services through a multidisciplinary team on project-based contracts to guide planning, design, and implementation. A differentiator is its holistic ADA compliance approach, assessing and improving accessibility across municipal facilities, transportation, and communication systems. Its goal is to deliver safe, durable, accessible infrastructure and build long-term relationships with municipalities, government agencies, and private clients.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Chicago, IL
Founded
1946

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