Medical University of South Carolina
Health sciences university in Charleston, SC
Administrative Coordinator 1
Full-Time
$39.3k - $66.8k/yr
Junior, Mid
Bachelor's
Charleston, SC, USA
In Person
No H1B Sponsorship
About the job
Requirements
- A high school diploma and four years of relevant experience in business management, public administration, or administrative services; or a bachelor's degree and two years of experience in those fields.
- Experience navigating electronic health record systems, preferably Epic.
- Proficiency with Microsoft Office, including Outlook, Interfolio, and video conferencing platforms.
- Ability to communicate professionally with diverse internal and external stakeholders.
- Ability to manage time, maintain attention to detail, multitask, track complex deliverables, and support high-volume clinical workflows.
- Ability to work independently, prioritize high-volume tasks, and exercise sound judgment in a fast-paced clinical environment.
- Ability to adjust to changing clinical priorities and support dynamic team goals.
- Ability to perform the listed physical functions, including frequent sitting, walking, bending, repetitive hand and arm motions, and lifting or carrying objects up to 15 pounds.
- Ability to maintain the specified corrected vision, hearing acuity, peripheral vision, depth perception, and tactile sensory functions.
Responsibilities
- Review provider schedules in Epic to ensure accurate diagnostic scheduling, complete patient documentation, and maximum slot utilization.
- Fill schedule gaps and last-minute cancellations using waitlists and work queues.
- Coordinate medical records and imaging retrieval from referring providers and upload files into Epic.
- Manage incoming division calls, voicemails, and electronic fax queues.
- Manage provider leave requests and clinic closures in compliance with the 30-day clinic cancellation policy.
- Process PATH forms in Qgenda and partner with providers to adjust schedules for vacations and conferences.
- Evaluate provider scheduling templates with division leadership, recommend efficiency improvements, process PATH forms, and monitor performance.
- Contribute to quality-improvement initiatives focused on patient satisfaction, access, and reducing same-day no-shows or cancellations.
- Generate weekly Epic open-slots reports for administrative leadership and work queues to optimize provider capacity.
- Monitor, route, and resolve daily Epic InBasket messages, action items, and cross-departmental requests.
- Review, track, and escalate incoming patient referrals to expedite access to specialty care.
- Oversee Outlook calendars, schedule meetings, and resolve schedule conflicts for assigned faculty.
- Assist with Interfolio and curriculum vitae updates, track licensure renewals, monitor mandatory training completion, and track open clinical encounters.
- Coordinate inpatient schedules, manage related clinic closures, and update the Simon paging system for inpatient call coverage.
- Perform additional operational duties and special-project support as assigned by the Division Administrator.
Desired Qualifications
- Experience with electronic health record systems, preferably Epic.
- Experience with Microsoft Office, Outlook, Interfolio, and video conferencing platforms.
About the company
Medical University of South Carolina is a public academic health sciences university in Charleston, South Carolina. It offers bachelor's, master's, doctoral, and professional degrees through six colleges in dental medicine, graduate studies, health professions, medicine, nursing, and pharmacy.
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