Apprentice

At GNA we review and approve the applications for new customers and existing customers. We not only approve the application; however, we provide one touch solution to US Customers.
We are a team of 200+ CCP’S delivering extra ordinary customer service since we are the first face of the organization. We work both inbound and outbound.

Minimum Qualifications 

• Bachelor’s degree

• Not more than 5 years of difference between highest education degree completion date and Joining date

•  Should not have enrolled in any prior Government Apprenticeship programs

•  Strong attention to detail and accuracy

•  Good communication and interpersonal skills

• A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality

Preferred Qualifications

• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Ability to work effectively in a team environment

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviours, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

Career development and training opportunities

How will you make an impact in this role?

• Timely And Error Free Processing of Card Applications.
• Provide excellent service to US card applicants/Card Members
• Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile, adhering to outlined Procedures.
• Ability to connect with customer’s and willingness to go beyond the call of duty.
• Ability to Demonstrate exceptional customer service etiquettes
• Acts as a brand ambassador for the company
• Support All Other Day-To-Day New A/C Processes and All New Initiatives
• Shift Timings – 24*7  
• Inbound and outbound calling