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Education First

Global language training and immersion provider

Housing Manager

Full-Time
CA$52k - CA$62k
Mid
Toronto, ON, Canada
In Person
Operations & Logistics

About the job

Requirements
  • Proven leadership experience, ideally in student life, hospitality, tourism, accommodation, or a related customer-focused environment.
  • Experience managing, coaching, and developing a team.
  • Strong organizational and operational skills, including administration, supplier management, and process improvement.
  • Excellent communication, conflict resolution, and problem-solving skills, with sound judgment in sensitive welfare situations.
  • Ability to work under pressure in a fast-paced, multicultural environment.
  • Bachelor’s degree or equivalent experience in hospitality, tourism, business, education, management, or a related field.
  • Professional fluency in English.
  • Full legal right to work in Canada.
Responsibilities
  • Lead, coach, and develop a team of two full-time Coordinators and 2-3 part-time employees; set clear expectations, run effective team meetings, support performance development, and foster a collaborative, accountable, and service-oriented culture.
  • Oversee the student accommodation journey from placement and arrival through to departure, ensuring students, host families, and residence partners receive responsive, professional, and caring support.
  • Maintain relationships with external residence providers and other suppliers; monitor service quality, safety, capacity, and student satisfaction, addressing concerns promptly and escalating issues appropriately.
  • Lead host family recruitment, onboarding, retention, and quality assurance across the local community; ensure host families understand EF’s expectations and receive timely communication and support, and manage host family payments.
  • Work directly with students to manage housing concerns, conflicts, and sensitive situations; support housing and disciplinary procedures in partnership with the Director of Student Services and relevant school teams.
  • Oversee day-to-day housing administration, student allocation, and reporting; secure beds, confirm requests, optimize residence occupancy, and lead host family recruitment to support housing volume and recruitment goals.
  • Collaborate with other departments and support school-wide initiatives and operational priorities; contribute to a welcoming, inclusive campus environment that encourages cultural exchange and student success.
  • Work closely with colleagues across the school and EF sales offices worldwide to resolve issues and maintain consistent quality standards for students from around the world.
Desired Qualifications
  • Experience in recruitment, sales, or community outreach is an asset.
  • Travel or study abroad experience is preferred.
  • Additional languages are an asset.

About the company

EF Education First provides international education services focused on language learning, academics, and cultural experiences. It operates schools and immersion programs in 107 countries, with about 500 schools across 53 countries, delivering both on-site and online education. EF Corporate Solutions offers professional language training for business and government, accessible online via the EF Efekta cloud-school and offline through executive centers in Boston and Cambridge. The immersion programs for executives combine tailored, one-to-one English instruction with blended learning, including ongoing access to EF Efekta cloud resources and unlimited teacher-led conversation classes. EF partners with leading academic institutions and maintains accreditations to keep its courses aligned with professional and academic standards. Its goal is to help individuals and organizations quickly improve English proficiency and broaden international opportunities.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Dubai, United Arab Emirates

Founded

1965

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 2025, Efekta launched Latin America's four-million-student AI learning trial.
  • May 2026, Efekta expanded government programs into Somaliland, Ethiopia, Kenya, and Rwanda.
  • November 2025, EF EPI 2025 broadened AI speaking and writing analytics across 123 countries.

What critics are saying

  • February 2025 UK online teachers faced redundancies, signaling recurring labor disruption and reputational damage.
  • September 2025, Bronstin v. EF Education First brought TCPA litigation in Massachusetts federal court.
  • Efekta's low-cost AI product threatens EF's premium tuition model within two years.

What makes Education First unique

  • Since 1965, EF combines 500 schools across 53 countries with immersive language travel.
  • Efekta's AI assessment powered EF EPI 2025 across 2.2 million test takers.
  • EF Corporate Solutions pairs premium Cambridge and Boston institutes with cloud-school tutoring.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Unlimited Paid Time Off
  • Paid Vacation
  • Paid Holidays
  • Sabbatical Leave
  • 401(k) Company Match
  • Family Planning Benefits
  • Fertility Treatment Support

Company News

EF Education First
Jan 15th, 2026
EF Auckland Wins Double Silver at New Zealand Design Awards

EF Auckland wins double Silver at New Zealand Design Awards. 15th January 2026 EF Auckland has been recognised at Designers Institute of New Zealand Best Design Awards, receiving Silver awards in two categories: - Private, Public & Institutional Spaces - Colour Award - Spatial The awards celebrate the design of EF Auckland's language campus, recognising an approach that goes beyond aesthetics to support learning, wellbeing, and community. Designed by EF's in-house Architecture & Design team, the campus reflects EF's global brand while drawing inspiration from Auckland's local character and culture. "Every EF school starts with context," says Fiona Kennedy, Global Head of Architecture & Design at EF Education First. "We don't believe in importing a single design template around the world. Instead, we design campuses that feel unmistakably EF, while being deeply rooted in the city they belong to. When students walk through the door on their first day, the space should help them feel inspired, comfortable, and connected." Located in central Auckland, the campus was conceived as more than a place to attend classes. The spatial layout encourages interaction and movement, while colour, materials, and light were carefully used to create a warm, inclusive atmosphere. Social spaces and classrooms are designed to work together, supporting both focused learning and informal connection between students from around the world. EF's design philosophy centres on contextual design - ensuring that each campus reflects its local environment while maintaining a consistent global identity. This approach is applied across all of EF's International Language Campuses, many of which are housed in distinctive existing buildings that are adapted to serve modern educational needs. "The challenge is to balance functionality with emotion," Kennedy added. "These are working learning environments first and foremost, but when design is done thoughtfully, it can genuinely enhance how people learn, interact, and feel in a space." The Silver awards reinforce EF's long-term investment in high-quality learning environments and its belief that design plays a meaningful role in education - helping students feel at home from day one, wherever in the world they choose to study. About EF Language Abroad. EF Language Abroad offers immersive language learning experiences for students of all ages at EF-owned year-round campuses worldwide. Programs range from short courses to long-term stays and combine language instruction with cultural immersion and international community. About EF: EF (Education First) is a global association of companies focused on language learning, cultural exchange, and academic experiences. Founded in 1965, EF operates in more than 100 countries worldwide. For more information, visit www.ef.com.

EF Education First
Jan 15th, 2026
EF Recognized in Newsweek's 2026 Best Customer Service Rankings in the United States and United Kingdom

EF recognized in Newsweek's 2026 Best Customer Service rankings in the United States and United Kingdom. 15th January 2026 Cambridge, Mass. and London, U.K. - January 2026 - EF (Education First), the world's largest private education organization, has been recognized by Newsweek and Statista in their 2026 Best Customer Service rankings in both the United States and the United Kingdom. This year, EF Language Abroad was named to America's Best Customer Service 2026 list in the Language Schools category and simultaneously honored in the inaugural edition of UK's Best Customer Service 2026 in the same category. The full U.S. ranking is available on Newsweek's website here, with the U.K. ranking available here. "At EF, putting customers first is core to who we are. Every student, traveler and family trusts us with an experience that can have transformational benefits on their lives - and we take that responsibility seriously," said Simon Cunningham, Director of Quality & Customer Service for EF Language Abroad. "Our mission is opening the world through education - to unite people across borders and cultures, and to spark the kind of mutual understanding that makes the world feel a little closer and a little better. Being recognized for customer service in both the U.S. and U.K., following a summer season where we registered record customer satisfaction scores reinforces that commitment and is a credit to the many EF colleagues who support our customers with care, integrity, and professionalism every single day." EF Language Abroad is EF's immersive study-abroad division, offering students the opportunity to learn a language where it is spoken by studying at one of over 50 international language campuses in some of the world's most vibrant destinations. As EF's original program, EF Language Abroad reflects the company's 60-year legacy of combining travel, language learning, and cultural exchange. This recognition in customer service reinforces the impact that high-quality support has on students and families electing to pursue an international language learning experience. Both lists are based on independent research conducted by Statista. Respondents evaluated companies across key aspects of customer experience, including communication quality, professional competence, customer focus, accessibility, and - in the U.S. ranking - range of services. The U.S. ranking also incorporates a likelihood-to-recommend component, weighted at 50 percent, to capture overall satisfaction and loyalty. This announcement has been shared in accordance with Newsweek's guidelines for the one-time distribution of news related to the ranking. No images or award logos are included. About EF (Education First): EF (Education First) is a global association of companies focused on language learning, cultural exchange, and academic experiences. Founded in 1965, EF operates in more than 100 countries worldwide. For more information, visit www.ef.com.

Brown Brothers Media
Sep 9th, 2022
German-based alcemy picks up €10M to help decarbonise cement and concrete industry

Berlin-based alcemy, a developer of predictive analysis software designed to assist cement and concrete manufacturers has secured €10M in a Series A round.

The Paypers
Jan 17th, 2022
Yapeal partners with Ef

Switzerland-based neo bank Yapeal has announced partnering with language travel provider EF Education First.

PR Newswire
Nov 16th, 2021
Ef launched 2021 edition of EF English Proficiency Index on Nov 16th 21'.

EF Education First released today the 2021 edition of its EF English Proficiency Index (EF EPI), analysing data from two million non-native English speakers in 112 countries and regions.