All Accor

Global hotel management, franchising, loyalty program

Food and Beverage Assistant

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeSepang, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

Able to communicate effectively in Bahasa Malaysia.
Strong communication and interpersonal skills with a friendly and service-oriented attitude.
Demonstrates integrity, honesty, and professionalism.
Good understanding of banquet operations and hotel functions.
Able to work well in a team and fast-paced environment.
Willing to assist with various tasks to ensure smooth event operations and guest satisfaction.

Responsibilities

Serve food and beverages to guests according to service standards, policies, procedures, and etiquette.
Follow grooming standards at all times.
Exceed guest satisfaction by learning guest preferences and updating profiles.
Maintain detailed knowledge of the restaurant menu and daily specials.
Understand beverage service, including the appropriate glasses and garnishes.
Follow restaurant financial, LQA, TrustYou, and Forbes targets daily.
Anticipate and meet guests' requirements.
Follow daily financial targets for the area or division.
Use opening and closing checklists to support smooth venue operations.
Keep service stations cleared and restocked during service.
Serve and clear food and beverage items professionally and unobtrusively.
Present menus proactively.
Keep the manager on duty informed of guest feedback for updates to the Glitch Report.
Maintain HACCP and FIFO standards as required by the regional governing body.
Follow the Hotel Evacuation Policy in an emergency.
Attend required briefings and training sessions.
Handle financial procedures according to finance department guidelines.
Identify potential problems, anticipate guest needs, and request assistance before service breakdowns occur.
Perform duties and special projects requested by management in this or other hotel departments.
Report issues and negative guest feedback through the Glitch system.
Follow the care program and report maintenance issues through the system.

Desired Qualifications

English proficiency is an added advantage.

Job Description

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables and Responsibilities

Ensure correct grooming standards are followed at all times
Exceed guest satisfaction by knowing preferences and update profiles
Maintain detailed knowledge of the restaurant menu & daily specials at all times
To be familiar with the beverage service including glasses used and appropriates garnishes
Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
Anticipate and service of guests' requirements at all times
Following up daily financial targets of area/division
Use opening and closing checklist to ensure smooth opening and closing of the venue
Ensure service stations are constantly cleared and re-stocked during service
Serve and clear food and beverage items in an unobtrusive and professional manner
Present menus in a proactive manner
To feel empowered and accountable within the workplace
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Maintains the HACCP & FIFO standards as required by the regional governing body
Follow Hotel Evacuation Policy in case of an Emergency
Attend all necessary briefings and training sessions as instructed by the Manager
Handle financial procedures according to guidelines set by the finance department
Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
All issues and negative guest feedbacks needs to be properly reported on glitch system
Follow care program at all times, and report issues through the system to maintenance

Qualifications

Able to communicate effectively in Bahasa Malaysia. English proficiency is an added advantage.
Strong communication and interpersonal skills with a friendly and service-oriented attitude.
Demonstrates integrity, honesty and professionalism at all times.
Good understanding of banquet operations and hotel functions.
Able to work well in a team and fast-paced environment.
Willing to assist with various tasks to ensure smooth event operations and guest satisfaction

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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