Port Coordinator - Cruise Operations

Join Ritchies and help deliver world-class experiences for cruise passengers visiting our shores.

At Ritchies, we’re proud to play a key role in New Zealand’s transport network, connecting communities and visitors through safe, reliable, and welcoming service. We’re looking for an organised, people-focused Port Coordinator (Cruise Operations) to join our team in Swanson and help ensure smooth, efficient, and enjoyable transport operations on cruise ship days.

The Role

As a Port Coordinator, you’ll be at the centre of the action on cruise days, overseeing vehicle movements, coordinating with drivers and port staff and ensuring passengers have a seamless experience from ship to shore. You’ll manage on-the-ground logistics, communicate clearly with multiple stakeholders and keep everything running to schedule.

This is a dynamic, hands-on role that suits someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering exceptional service.

What You’ll Do

• Coordinate transport operations on cruise ship days, from vehicle arrivals to passenger departures.
• Allocate buses and support drivers to ensure all vehicles are clean, ready and on time.
• Liaise with IDNZ staff, port security and other partners to keep things moving smoothly.
• Be the main point of contact for drivers, offering clear instructions, support and teamwork.
• Manage on-site logistics including luggage handling, crowd flow and schedule updates.
• Maintain a strong focus on passenger safety and customer experience.
• Report operational updates and performance feedback to the Operations Manager.

What You’ll Bring

• Strong communication and organisational skills.
• The ability to stay calm and proactive in high-pressure situations.
• A customer-first attitude and professional approach.
• Experience in transport, logistics or event coordination (preferred).
• A full NZ driver’s licence (required).
• First Aid training (desirable).
• Flexibility to work around cruise schedules, including early starts or varied hours.

Why Join Ritchies?

At Ritchies, we’re passionate about connecting people and communities. You’ll be part of a supportive team that values teamwork, initiative and professionalism, with opportunities to grow your career in one of New Zealand’s most trusted transport companies.

If you’re organised, people-focused and ready to play a key role in cruise operations, we’d love to hear from you.

Applicants must be in New Zealand and have the legal right to work in New Zealand at the time of application.