Operations Lead

We are looking for an Operations Lead to lead the Centre's visitor team day to day and keep the service running smoothly.

The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a cinema room that screens a film about Europe’s challenges and common future and also hosts workshops and events, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.

You will:

• Supervise the floor team daily and run staff briefings;
• Prepare staff schedules and monitor attendance;
• Organise breaks so that all stations remain covered throughout opening hours;
• Carry out opening and closing checks of the Centre;
• Report incidents and follow up on them;
• Step in on the floor to welcome visitors, present the exhibition and answer questions about the EU when needed.

Requirements:

• Completed university degree;
• Languages: Italian at native level (C2) and English at minimum B2 level, proven by a certificate or relevant past experience. You may be asked to provide proof of your language levels;
• EU knowledge: good knowledge of the EU institutions and their powers, in particular:
  • the European Parliament and its Members (MEPs)
  • the European Commission and the Commissioners
  • current EU affairs
  • IT skills: confident use of Excel, Word, the internet, Canva, CapCut and social media tools. You must also be able to handle technical and interactive multimedia equipment and consult databases;
  • Attitude: client-oriented, proactive, polite, diplomatic and tactful, with a professional appearance. You should enjoy working with people, especially young audiences;
  • Conduct: discretion and confidentiality, respect for data protection rules, no contact with the media, and no acceptance of gratuities;
  • Security clearance: you must successfully pass accreditation by the European Parliament’s security service before starting;
  • Availability: flexibility to work shifts on weekdays, Saturdays and Sundays, plus occasional evening or early-morning events;
  • Experience supervising front-of-house, visitor or customer-facing staff;
  • Calm, organised and confident in leading a team;
  • Experience in a museum, visitor centre or cultural venue is an advantage;
  • A valid first-aid certificate is an advantage;
  • Knowledge of other EU languages, in particular French, German or Spanish, is an advantage.

We offer:

• A leadership role at an innovative venue dedicated to education and engagement with Europe;
• Shifts within the Centre's opening hours: Monday–Friday 9:00–19:00, Saturday 10:00–18:00, Sunday 14:00–18:00, plus 15 minutes before and after, and occasional evening or early-morning events;
• First-aid, AED and fire-safety training before you start;
• A modern work environment and friendly colleagues.
We kindly invite you to submit your CV in English by 20 November 2026.