Riverside Health

Non-profit integrated health system delivering care

Office Assistant - Urgent Care

Clinical Support & Patient AdministrationPosted on Nov 9

Full-timeNewport News, VA, USA$16.80 - $21.83 /hr

About the Job

Requirements

A high school diploma or GED is required.
One year of medical office experience is preferred.
Availability for weekend and irregular shifts is required.
Ability to work or float at more than one location is required.

Responsibilities

Ensure patient registration and demographic information is accurate and updated.
Monitor the daily schedule and schedule or reschedule appointments as needed.
Obtain referrals and insurance information.
Complete clerical chart preparation and prepare and print visit summaries, receipts, and related documents.
Report potential compliance concerns to the appropriate person.
Recommend process improvements to the practice director to improve service quality.
Maintain the appearance and cleanliness of the reception area.
Participate in team huddles and staff meetings.
Assist in training new office assistants.
Promote daily workflow.
Greet visitors promptly and acknowledge them with eye contact and a smile.
Complete check-in and demographic updates promptly.
Manage patient expectations through clear explanations.
Use appropriate telephone techniques, including the four-part greeting and answering within three rings, and follow proper transfer and hold techniques.
Perform insurance eligibility checks, patient registration, and reconciliation in the patient registration software.
Enter patient demographics, answer phone lines, take messages, schedule appointments, create referrals, complete chart preparation, and provide information to and for patients.
Distribute mail and assist other employees as needed.
Identify, correct, and report compliance, insurance, and billing anomalies.

Desired Qualifications

One year of medical office experience.

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. Assists in training of new office assistants. Position requires rotating to all urgent care locations.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
Recommends to practice director any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings. Assist in training of new office assistants.
Promotes the daily workflow. Greets all visitors to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education

High School Diploma or GED, (Required)

Experience

1 year Medical Office experience (Preferred)

Other Requirements

Weekend Shifts
Irregular Shifts
Work/Float in more than one work location

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

About the Company

Riverside Health

Non-profit integrated health system delivering care

Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, and wellness centers that provides comprehensive health care services to people in eastern Virginia. Its model combines hospital care, outpatient services, and long-term care under one system to coordinate care across facilities. It operates using community-based clinics and hospitals to deliver high-quality care with a focus on accessibility and care continuity, rather than profit. Riverside's goal is to improve community health by offering coordinated, accountable health services through a regional network founded in 1915.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Newport News, VA
Founded: 1915

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