Agentic Diagnostics & Insights Senior Associate

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Agentic Diagnostics & Insights Senior Associate, you will play a pivotal role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth. Within our Technology Consulting practice, you will leverage advanced analytics and statistical techniques to extract insights from large datasets, focusing on exploratory and descriptive analysis, statistical modeling, and creating data visualizations to solve complex business problems and inform strategic decisions.

As a Senior Associate, you will develop meaningful stakeholder connections and guide and mentor others, using your skills to navigate complexity and anticipate the needs of your teams. You will be responsible for analyzing complex problems, maintaining professional and technical standards, and growing your personal brand. Embracing increased ambiguity, you will use these moments as opportunities to grow and develop a deeper understanding of the business context.

In this role at PwC Acceleration Center India, you will be part of a dynamic team that focuses on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. Your contributions will be integral to driving data-driven decision-making and supporting the firm's overall business strategies.

Responsibilities

Data & analytics — CDA core:  SQL (strong: complex joins / CTEs / window functions, query optimization) + Python (pandas) + Power BI (DAX) 

• Agentic AI (hands-on build):  LLM-based agents + RAG grounding + tool-calling + multi-agent orchestration 

• Conversational AI:  NLU + containment / deflection / disconnect / authentication-funnel metrics 

• Contact Center domain:  Contact Center Transformation + KPIs (AHT / FCR / NPS) + Workforce Management 

• Platforms:  Salesforce Service Cloud + Genesys / NICE / Amazon Connect + IVR / CTI 

• Engagement leadership:  End-to-end project delivery + client / stakeholder management + structured problem solving 
  
  What You Must Have
  
  - At least MBA degree
  - At least 4 years of experience
  - Oral and written proficiency in English required
  
  What Sets You Apart
  
  - Preference for at least one of the following fields of study: Artificial Intelligence and Robotics, Business Analytics, Computer and Information Science, Computer Engineering, Computer Programming, Data Processing/Analytics/Science, Engineering, Information Technology, Machine Learning, Management Information Systems, Mathematics, Statistics, Systems Engineering
  - Demonstrating proficiency in data science algorithms and workflows
  - Utilizing advanced machine learning techniques for predictive modeling
  - Excelling in complex data analysis and data-driven decision making
  - Leveraging programming languages such as C++, R, and MATLAB
  - Applying knowledge of neural networks and deep learning frameworks
  - Engaging in data engineering and data pipeline management

Travel Requirements

Not Specified

Job Posting End Date