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Inetum

Global IT services for digital transformation

Industrial IT Support Technician and Hardware Maintenance

IT Service Desk & End User SupportPosted on Nov 10
Full-timeBurgos, SpainNo salary listedIn-person

About the Job

Requirements

  • A vocational qualification or technical qualification related to computing, systems, telecommunications, or equivalent areas.
  • At least 3 years of experience in technical support, microcomputer support, hardware maintenance, or field IT services.
  • Practical experience diagnosing and resolving hardware and software problems.
  • Experience installing, configuring, and supporting Windows equipment.
  • Knowledge of Windows Server administration and diagnostics.
  • Experience with user workstation hardware, including computers, laptops, printers, scanners, and peripherals.
  • Experience preparing and replacing equipment and recovering or migrating user information.
  • Knowledge of or experience working with VMware.
  • Knowledge of Citrix.
  • Familiarity with SOTI MobiControl or other device-management solutions.
  • Experience or familiarity with ServiceNow or other ticketing and incident-management tools.
  • Basic knowledge of networks and communications, especially for initial diagnosis of connectivity problems.
  • Proficiency with Microsoft Office tools.
  • Ability to diagnose and resolve problems.
  • User-service orientation.
  • Autonomy and organizational ability.
  • Ability to prioritize actions according to their impact.
  • Rigor in carrying out and documenting interventions.
  • Ability to collaborate with other technical teams and organizational areas.
  • Care in following security and quality procedures.

Responsibilities

  • Provide first- and second-level technical support for equipment, applications, and technology services.
  • Diagnose and resolve hardware and software incidents on workstations and devices used in industrial environments.
  • Perform preventive and corrective maintenance on the service's technology assets.
  • Install, configure, update, and replace IT equipment, peripherals, and associated devices.
  • Prepare new workstations and participate in technology-renewal processes.
  • Perform backups and recover or restore information during technical interventions.
  • Manage and document incidents and requests using ticketing tools, ensuring traceability and service quality.
  • Follow assigned cases through resolution, coordinating with specialist teams when needed.
  • Provide support for Microsoft Windows, Windows Server, VMware, and Citrix platforms.
  • Support mobile devices and terminals managed through MDM solutions, especially SOTI MobiControl.
  • Assist with initial diagnosis of connectivity and communications incidents.
  • Participate in IMAC activities (installations, moves, additions, and changes) and equipment deployment or replacement projects.
  • Contribute to initiatives involving monitoring, service continuity, contingency, and cybersecurity.
  • Keep technical documentation up to date and follow established operating procedures.
  • Participate in the service's defined on-call or availability model.

Desired Qualifications

  • Previous experience providing IT support in factories, production plants, or industrial environments.
  • Experience in services where IT system availability can affect production activity.
  • Experience with IMAC projects, technology renewal, or large-scale equipment replacement.
  • Experience working with virtualized environments.
  • Knowledge related to cybersecurity, monitoring, and continuity or contingency.
  • Knowledge of IT service-management best practices.

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Saint-Ouen, France
Founded
1995

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