Brio Water Technology

Water dispensers and filtration

Quality Engineer

Quality EngineeringConfirmed live in the last 24 hours

Full-timeCity of Industry, CA, USANo salary listedIn-person

About the Job

Requirements

Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a closely related field.
3–7 years of quality engineering experience in a manufacturing environment; refrigeration, ice appliances, or food-grade equipment experience is preferred.
Demonstrated knowledge of ISO 9001 quality management system requirements and audit processes.
Proven track record of leading structured root cause analysis investigations from problem identification through verified corrective action closure, with examples of RCA reports and CAPA outcomes from prior roles.
Hands-on proficiency with 8D, 5-Why, Ishikawa/fishbone, fault tree analysis, and DMAIC methodologies, and the ability to select and apply the appropriate tool based on failure complexity.
Ability to troubleshoot electromechanical systems, including refrigeration cycles, water flow systems, and electrical controls, through logical, hypothesis-driven investigation.
Proficiency with FMEA, PPAP, SPC, MSA, control plans, and inspection methods.
Experience with GD&T and precision measurement instruments such as calipers, CMM, and pressure gauges.
Familiarity with NSF/ANSI certification processes and water-contact material requirements.
Strong written and verbal communication skills and the ability to translate technical RCA findings into clear corrective action plans for engineering, operations, and executive audiences.
PPE is required on the production floor, including safety glasses, steel-toe footwear, and hearing protection in applicable areas.

Responsibilities

Develop and execute inspection and test plans for refrigeration components, ice-making assemblies, water filtration systems, and compressor units.
Apply statistical process control methodologies to monitor manufacturing processes and identify variation trends before they result in non-conformance.
Perform and oversee FMEA for new and existing products, and develop and track risk mitigation actions.
Conduct root cause analysis using 8D, 5-Why, Ishikawa, and DMAIC methodologies for field failures and in-process defects.
Lead product quality investigations involving in-process defects, warranty returns, field failures, and customer complaints related to ice production, water dispensing, refrigeration performance, and water quality.
Troubleshoot refrigeration and ice system failures, including compressor faults, refrigerant leaks, ice bridging, water system contamination, evaporator fouling, and electrical control malfunctions, using hands-on inspection and data analysis.
Use a layered root cause analysis approach, beginning with containment and symptom mapping, continuing through data collection and hypothesis testing, and ending with verified root cause identification before corrective actions are implemented.
Apply structured problem-solving tools as appropriate, including 8D reports, 5-Why analysis, Ishikawa diagrams, fault tree analysis, DMAIC, and is/is-not analysis.
Distinguish root causes, contributing factors, and detection failures, and ensure corrective actions address all three to prevent recurrence and strengthen the quality system.
Perform or coordinate failure analysis of returned units and components, including teardown and inspection of compressors, ice-making mechanisms, water inlet valves, sensors, and control boards; document findings with photographs, measurements, and technical reports.
Analyze warranty and field failure data to identify systemic trends, failure patterns, and early warning signals; escalate repeat failures and drive cross-functional response teams.
Develop and maintain a CAPA system, ensure each RCA results in a formal 8D or equivalent report, and verify effectiveness at 30, 60, and 90 days.
Collaborate with Engineering, Manufacturing, and Service teams during troubleshooting investigations to gather process data, design documentation, and field observations for root cause determination.
Lead or facilitate rapid-response quality reviews for critical customer escapes or field safety concerns, including containment within 24–48 hours, coordinating product holds and sorting, and communicating with affected customers.
Build and maintain a knowledge base of known failure modes, RCA outcomes, and corrective actions for water refrigeration and ice production systems to accelerate troubleshooting and onboard team members.
Ensure ice and water-contact products meet NSF/ANSI 61 and NSF/ANSI 372 certifications.
Monitor and ensure compliance with applicable refrigerant handling regulations, including EPA Section 608, and environmental health and safety standards, including OSHA and ASHRAE.
Track evolving regulatory requirements and advise Engineering and Product Development of their impact on current and future product lines.
Collaborate with R&D and Engineering on design-for-quality principles during new product introduction phases.
Present quality performance metrics, KPIs, and improvement roadmaps to senior leadership monthly and quarterly.
Mentor and train manufacturing technicians and line leads on quality standards, measurement techniques, and defect identification.

Desired Qualifications

ASQ Certified Quality Engineer (CQE).
Formal training or certification in 8D problem-solving, DMAIC, or advanced root cause analysis methodologies.
Experience performing or overseeing teardown and failure analysis of refrigeration components, including compressors, evaporators, condensers, water valves, and control boards.
Familiarity with refrigeration system diagnostics, including manifold gauge sets, pressure-temperature charts, superheat/subcooling analysis, and leak detection equipment.
Knowledge of ASHRAE refrigeration standards and EPA 608 technician certification.
Exposure to commercial or industrial ice machine design, chiller systems, or water purification equipment.
Experience managing CAPA systems with demonstrated effectiveness verification and long-term recurrence tracking.

About the company

Brio Water Technology, a Home Organizers, Inc. company, is a market leading water products brand that has helped millions stay hydrated through its unique and innovative product line. We offer full home water solutions designed to elevate the way people hydrate, combining sophisticated technology with modern, top tier design to deliver exceptional performance, customer satisfaction, and enhanced functionality.

About the role

The Quality Engineer is responsible for developing test methods and protocols, validating supplier testing methods, and investigating technical issues with our water refrigeration and ice production products. This role serves as a critical link between engineering, manufacturing, and customer satisfaction driving continuous improvement initiatives across all phases of the product lifecycle, from supplier qualification through final delivery.

A central responsibility of this role is the rigorous investigation and resolution of product quality issues. The Quality Engineer is expected to lead all troubleshooting efforts with a structured, data-driven mindset rapidly diagnosing failures in the field or on the production floor, identifying true root causes (not symptoms), and driving permanent corrective actions that prevent recurrence. Speed, thoroughness, and technical depth in problem-solving are core performance expectations for this position.

What you'll do

Product & Process Quality

● Develop and execute inspection and test plans (ITPs) for refrigeration components, ice-making assemblies, water filtration systems, and compressor units

● Apply statistical process control (SPC) methodologies to monitor manufacturing processes and identify variation trends before they result in non-conformance

● Perform and oversee FMEA (Failure Mode & Effects Analysis) for new and existing products; develop and track risk mitigation actions

● Conduct root cause analysis (RCA) using 8D, 5-Why, Ishikawa, and DMAIC methodologies for field failures and in-process defects

Troubleshooting & Root Cause Analysis

● Serve as the primary technical lead for all product quality investigations, including in-process defects, warranty returns, field failures, and customer complaints related to ice production, water dispensing, refrigeration performance, and water quality

● Conduct thorough, structured troubleshooting of refrigeration and ice system failures—including compressor faults, refrigerant leaks, ice bridging, water system contamination, evaporator fouling, and electrical control malfunctions—using both hands-on inspection and data analysis

● Apply a systematic, layered RCA approach for every significant quality escape: begin with containment and symptom mapping, progress through data collection and hypothesis testing, and conclude with verified root cause identification before any corrective action is implemented

● Utilize the full suite of structured problem-solving tools as appropriate to failure type and complexity: 8D reports, 5-Why analysis, Ishikawa (fishbone) diagrams, fault tree analysis (FTA), DMAIC, and is/is-not analysis

● Distinguish consistently between root causes, contributing factors, and detection failures; ensure corrective actions address all three layers to prevent recurrence and strengthen the quality system

● Perform or coordinate failure analysis of returned units and components, including teardown and inspection of compressors, ice-making mechanisms, water inlet valves, sensors, and control boards; document findings with photographs, measurements, and written technical reports

● Analyze warranty and field failure data to identify systemic trends, failure patterns, and early warning signals; escalate repeat failures immediately and drive cross-functional response teams

● Develop and maintain a structured CAPA (Corrective and Preventive Action) system; ensure every RCA results in a formal 8D or equivalent report with verified effectiveness checks at 30, 60, and 90 days

● Collaborate with Engineering, Manufacturing, and Service teams during troubleshooting investigations to gather process data, design documentation, and field observations that inform root cause determination

● Lead or facilitate rapid-response quality reviews (24–48 hour containment) for critical customer escapes or field safety concerns, including coordinating product holds, sorting, and communication to affected customers

● Build and maintain a living knowledge base of known failure modes, RCA outcomes, and corrective actions specific to water refrigeration and ice production systems to accelerate future troubleshooting and onboard new team members

Regulatory & Environmental Compliance

● Ensure all ice and water-contact products meet NSF/ANSI 61 (drinking water system components) and NSF/ANSI 372 (lead-free) certifications

● Monitor and ensure compliance with applicable refrigerant handling regulations (EPA Section 608) and environmental health & safety standards (OSHA, ASHRAE)

● Track evolving regulatory requirements and advise Engineering and Product Development of impact to current and future product lines

Continuous Improvement & Cross-Functional Collaboration

● Collaborate with R&D and Engineering on design-for-quality (DFQ) principles during NPI (New Product Introduction) phases

● Present quality performance metrics, KPIs, and improvement roadmaps to senior leadership on a monthly and quarterly basis

● Mentor and train manufacturing technicians and line leads on quality standards, measurement techniques, and defect identification

Qualifications

● Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a closely related field

● 3–7 years of quality engineering experience in a manufacturing environment; refrigeration, ice appliances, or food-grade equipment preferred

● Demonstrated knowledge of ISO 9001 QMS requirements and audit processes

● Proven track record of leading structured root cause analysis investigations from problem identification through verified corrective action closure; must be able to provide examples of RCA reports and CAPA outcomes from prior roles

● Hands-on proficiency with RCA and problem-solving methodologies: 8D, 5-Why, Ishikawa/fishbone, fault tree analysis (FTA), and DMAIC; ability to select and apply the right tool based on failure complexity

● Demonstrated ability to troubleshoot electromechanical systems—including refrigeration cycles, water flow systems, and electrical controls—through logical, hypothesis-driven investigation rather than trial-and-error

● Proficiency with quality tools: FMEA, PPAP, SPC, MSA, control plans, and inspection methods

● Experience with GD&T (Geometric Dimensioning & Tolerancing) and the use of precision measurement instruments (calipers, CMM, pressure gauges)

● Familiarity with NSF/ANSI certification processes and water-contact material requirements

● Strong written and verbal communication skills; ability to translate complex technical RCA findings into clear corrective action plans for engineering, operations, and executive audiences

PREFERRED QUALIFICATIONS

● ASQ Certified Quality Engineer (CQE)

● Formal training or certification in 8D problem-solving, DMAIC, or advanced root cause analysis methodologies

● Experience performing or overseeing teardown and failure analysis of refrigeration components (compressors, evaporators, condensers, water valves, control boards)

● Familiarity with refrigeration system diagnostics including use of manifold gauge sets, pressure-temperature charts, superheat/subcooling analysis, and leak detection equipment

● Knowledge of ASHRAE refrigeration standards and EPA 608 technician certification

● Exposure to commercial or industrial ice machine design, chiller systems, or water purification equipment

● Experience managing CAPA systems with demonstrated effectiveness verification and long-term recurrence tracking

Working Conditions

● Primarily office and manufacturing floor environment; PPE required on the production floor (safety glasses, steel-toe footwear, hearing protection in applicable areas)

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

Medical, Dental, Vision, Life Insurance
401(k) Retirement Plan
Paid Vacation Time
Paid Holidays

About the Company

Brio Water Technology

Water dispensers and filtration

Brio Water Technology is a consumer water-products company. It develops water dispensers, filtration systems, replacement filters, and related hydration products for homes and workplaces. The business serves consumers, offices, retailers, and distribution partners seeking packaged water-dispensing and filtration options. Its model combines product development, ecommerce, wholesale distribution, inventory, fulfillment, and post-purchase service. Work spans product design, ecommerce, merchandising, warehouse operations, wholesale sales, logistics, and customer care. The work links consumer water products expertise with day-to-day delivery for households and workplaces.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: California, United States
Founded: Not listed

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