Director Business Development - MZAG

At Ticketure, we believe cultural organizations deserve technology that’s as inspiring as the experiences they create. That’s why we build modern software for museums, zoos, aquariums, gardens, science centers, performing arts organizations, and other cultural attractions around the world.

Our two platforms help organizations deliver exceptional guest and patron experiences. Ticketure provides mobile-first, API-first ticketing for general admission and timed-entry attractions, while PatronManager is the leading Salesforce-native CRM for the performing arts, helping organizations strengthen patron relationships and fundraising.

No matter your role, you’ll be part of a collaborative team that values ownership, innovation, and continuous improvement. Together, we’re helping cultural organizations connect more people with experiences that inspire, educate, and bring communities together.

Job Summary

The Director, Business Development is responsible for driving new business across both of our platforms, Ticketure and PatronManager, by developing and executing strategies that generate new revenue across small to mid-market cultural organizations, including museums, zoos, aquariums, and gardens (MZAGs). This role owns the full business development lifecycle, from identifying and qualifying opportunities through negotiation and close, while cultivating strategic partnerships and expanding market reach. You will influence go-to-market strategy, uncover new growth opportunities, and collaborate cross-functionally to drive long-term success. This position reports directly to the CRO.

What You’ll Do

• Own the full business development lifecycle for small to mid-market cultural organizations across Ticketure and PatronManager, from prospecting and qualification through negotiation, contract execution, and handoff to Client Engagement

• Build and maintain relationships with prospective clients, conducting discovery sessions and product demonstrations that match each prospect with the right platform, Ticketure, PatronManager, or both, based on their business needs

• Identify, develop, and close new business opportunities through outbound prospecting, referrals, strategic partnerships, industry events, and market research

• Partner closely with Implementation from contract signature through go-live, aligning on kickoff timing, clearly communicating each new client’s needs, goals, and commitments, and staying engaged until the client is fully set up for success

• Team up with Marketing to execute lead generation initiatives and collaborate with Product to share customer insights, identify market trends, and influence product enhancements

• Prepare proposals, pricing recommendations, RFP responses, and other sales documentation while negotiating contracts that support long-term customer and company success

• Develop deep expertise in Ticketure’s products, industry, and competitive landscape to effectively position Ticketure and PatronManager and differentiate them in the market

• Maintain accurate pipeline forecasts, CRM data, and sales reporting, providing market insights and strategic recommendations to executive leadership

• Represent Ticketure at client meetings, conferences, trade shows, and other industry events to strengthen relationships, increase brand awareness, and drive revenue growth

Other Duties

This job description is intended to provide an overview of the position and does not represent a comprehensive list of duties. The employee may be required to perform other duties that are reasonably related to the role, as directed by the employer, and the scope of responsibilities may be reviewed and updated from time to time in consultation with the employee.

Qualifications

Minimum Requirements

• 5+ years of proven business development and sales experience

• Preferred: background in the arts, culture, or nonprofit space

• Preferred: existing knowledge of Salesforce or PatronManager

What You Bring

• Strong oral and written communication skills

• Ability to work independently and manage multiple projects and deadlines

• Possess strong analytical, decision-making, and problem-solving skills

• Strong attention to detail

• Excellent organizational and time management skills

• Effective communication and negotiation skills

• Strong business acumen

What we offer:

• Base annual salary range of $75,000 - $85,000 est. annually, commensurate with experience

• Commission

• Annual bonus based on performance and company success

• Incentive equity

• Home office stipend

• 100% paid medical, dental and vision benefits for employee and legal dependents

• Company-paid life insurance

• Traditional and Roth 401k plans

• Paid parental leave

• Learning & development opportunities

• Flexible scheduling

• Generous PTO and holiday schedule

Location: This is a fully remote position with required travel of minimum 4-6 times per year.

Work Environment & Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

In this position, you can expect to:

• Collaborate & Communicate: Regularly communicate and exchange information with colleagues, clients, and stakeholders

• Work Digitally: Spend extended periods working on a computer, utilizing software applications, and operating standard office equipment.

• Remain Stationary & Move About: Remain in a stationary position for extended periods, with occasional movement throughout the work environment.

• Use Hands & Vision: Frequently use hands and fingers to operate a computer, keyboard, and other office equipment, and regularly observe and interpret information displayed on screens.

• Handle Materials: Occasionally move, lift, or transport items weighing up to 15 pounds.

• Location: This role is primarily performed in a remote work environment. Travel expected minimum 4-6 times per year for conferences and other events.

Equipment/Software/Tools

• Microsoft Office

• Google Suite

• Slack

• Salesforce

• Hubspot

• Apollo

Our Commitment to Diversity & Inclusion

At Ticketure, we believe great ideas come from diverse voices. We’re committed to creating a workplace where every team member feels welcome, respected, and empowered to thrive.

We do not tolerate discrimination of any kind and provide equal opportunities regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

What makes Ticketure strong is the variety of perspectives, experiences, and cultural backgrounds our people bring to the table. We celebrate those differences and know they help us innovate, grow, and serve our clients better. Our focus is on building a culture of inclusion where everyone belongs, because when we do that, we all succeed together.

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing [email protected].

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Right To Work

We do not believe in a perfect candidate. If you are excited about this role and meet most of what is listed above, we encourage you to apply, including if you have a non-traditional background or career path.